Senior Specialty Pharmacy Manager at Rightway

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Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

140000.0

Posted On

26 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Specialty Pharmacy, Pharmacy Benefit Management, Leadership, Clinical Engagement, Problem-Solving, Communication, Detail-Oriented, Empathy, Adaptability, Cost Savings, Training, Collaboration, Mentoring, Workflow Optimization, Patient Assistance, Concierge-Level Service

Industry

Hospitals and Health Care

Description

ABOUT THE ROLE: The Senior Specialty Pharmacy Manager of PBM Navigation is a key leader within Rightway’s PBM Clinical Operations team. This role leads a team of pharmacists and pharmacy technicians dedicated to guiding members through the complexity of their specialty pharmacy journey. From access and affordability to ongoing adherence, this leader ensures members receive the right medication through the most cost-effective and clinically appropriate channel. RightwayRx represents an innovative PBM model designed around fairness, transparency, and member-first navigation. Specialty pharmacy is the fastest-growing driver of drug spend, and this role plays a central part in helping clients manage costs while improving the specialty care experience for members. WHAT YOU’LL DO: Lead and develop a team of pharmacists and technicians focused on high-touch specialty navigation, adherence support, and affordability solutions Provide supervision, training, monitoring, and mentoring to ensure consistent, high-quality member interactions Partner with clinical and operations leadership to optimize specialty workflows (e.g., site of care redirection, financial assistance enrollment, specialty pharmacy channel optimization) Oversee the delivery of concierge-level service, ensuring members with complex specialty needs receive tailored guidance and proactive support Implement and monitor member-facing initiatives that drive cost savings for clients and lower out-of-pocket costs for members Lead team training sessions designed to improve clinical engagement, strengthen member trust, and drive high Net Promoter Scores (NPS) Collaborate with internal teams (Clinical, Technology, Account Management) to continuously improve specialty navigation tools, processes, and reporting Support interviewing and hiring for team growth, ensuring strong alignment with Rightway’s mission and specialty expertise WHO YOU ARE: Education: Pharmacy degree required; PharmD preferred Experience: 5+ years of managed care experience (PBM, health plan, or specialty pharmacy) with strong background in specialty pharmacy services, utilization management, or related clinical fields 1–3+ years of leadership experience managing teams of pharmacists and technicians Licensure: Pharmacist license in good standing in state of residence, with willingness to obtain and maintain multistate licensure as needed Availability: Able to work 40 hours/week. Core hours are weekdays from 8 am ET to 11 pm ET, with flexibility for evenings, weekends, or on-call responsibilities as the program scales Skills & Characteristics: Deep knowledge of specialty pharmacy and pharmacy benefit management Strong problem-solving ability and comfort navigating complex, high-cost therapies Effective communicator with proven ability to influence across teams and stakeholders Detail-oriented, empathetic, adaptable, and committed to delivering exceptional member experiences EXTRA CREDIT: Prior experience building or scaling specialty pharmacy programs in PBM, payer, or provider settings Start-up or high-growth environment experience Familiarity with specialty care technologies (workflow management tools, member navigation apps, patient assistance portals, etc.) BASE SALARY: $130,000-$140,000 Offer amounts for both remote and in office roles are influenced by geographic location. CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success. Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Responsibilities

Lead and develop a team of pharmacists and technicians focused on high-touch specialty navigation and adherence support. Oversee the delivery of concierge-level service, ensuring members with complex specialty needs receive tailored guidance and proactive support.