At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
Developing impactful solutions is something we do together at Ensono because Ideas Start Here. Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with a passion for our business. This is a place where your ideas can Do Great Things.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business.
Adventure starts here. Here you will be a part of a team that encourages you to master your craft, ask tomorrow’s questions today, and chart your path. Our Associates focus on client impact with curiosity and a feeling of relentless commitment. You will support this mission in this role, where you will be doing the following:

COMMERCIAL EXPERIENCE AND PROFICIENCY WITH INDUSTRY STANDARD:

• IAC tooling (Terraform preferably, or ARM/bicep and CloudFront)
• Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab)
• Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor, AWS CloudWatch)

COMMERCIAL EXPERIENCE IN PYTHON (PYSPARK):

• Troubleshooting issues and identifying systemic failings indicated by incidents/failures
• Implementing fixes
• Proposing solutions for reducing toil
• SRE Foundation certificate (DevOps Institute) and a Cloud provider (AWS, Azure, GCP) ‘associate’-level certification highly beneficial, or required during probationary period.

ABOUT THE ROLE AND WHAT YOU WILL BE DOING:

Within Managed Services we value autonomy, innovation, and learning so you will need to demonstrate a drive for achievement and learning, the ability to problem-solve, and put forward well-thought-out ideas for improvement. We would like you to own this role and drive improvement daily, championing technology to employees and stakeholders. The support team will grow over time, so we would look to promote internally where possible. We have an opportunity for someone with a background in Data to join the team. Being able to demonstrate the skills below is advantageous, don’t worry if you don’t currently have these skills, you will have the opportunity to learn them during your time at Ensono:

YOUR RESPONSIBILITIES WILL INCLUDE:

• Provide Senior SRE support for escalated data-related issues, including database/data warehouse performance, data integrity, and ETL failures;
• Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s;
• Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure;
• Support and troubleshoot ETL processes and data integration pipelines;
• Collaborate with the data engineering team to ensure efficient data flow and transformation;
• Develop and maintain accurate technical documentation in the form of operational runbooks;
• Perform standard pre-approved changes within the scope of our client’s Change Management Process (i.e. new users, etc.);
• Use Ensono’s helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes, both technically and through stakeholder management.
• Providing leadership in the Incident resolution process, including creating and maintaining documentation, and providing key input to Post-mortem analysis
• Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) aligned to both Ensono’s and our Clients compliance objectives;
• Leading discussion in client-facing meetings and discussions around the SRE process and identifying areas for increasing SRE footprint.
• Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their services