Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

EBURY LONDON OFFICE - HYBRID: 4 DAYS IN THE OFFICE, 1 DAY WORKING FROM HOME PER WEEK

We are looking for a highly experienced Senior Staff / Principal Content Designer to establish exceptional content foundations for the company, defining tone of voice, personality and values. With your expertise, you will drive innovation and collaboration to bring ideas from inception to execution. You will push the boundaries of our verbal identity, exploring new possibilities for what we can achieve.
As an individual contributor, you will take ownership and lead with autonomy. You will champion the user’s voice and contribute to a team that ships remarkable experiences. In this role, you will have the opportunity to shape the future of our product suite, help grow the team and directly influence the experience for our customers. This role is based in London, UK, in a hybrid work environment requiring being in-office 4 days per week.

• Establish the tone of voice and messaging across the product suite, creating guidelines to ensure consistency and empower teams across the company.
• Use systems thinking to connect the dots across the customer journey, ensuring seamless and engaging communication at every touchpoint.
• Concept, design, and write content to test messaging and voice while evolving the product’s verbal identity.
• Partner with design, marketing and product teams to align messaging with platform-specific nuances and evolve the end-to-end design process to deliver exceptional customer experiences.
• Audit existing experiences, applying insights and metrics to identify opportunities to inform the product roadmap.
• Build empathy for customers by deeply understanding their needs and elevating content quality across the company.