Senior Startup Development Manager at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Program Management, Customer Success, Cloud Technologies, Azure Cloud, AI Services, Open-source AI/ML Frameworks, Startup Collaboration, Data Quality Monitoring, Customer Feedback Collection, Deployment Management, Product Enablement, Best Practices Development, Software Development, Systems Administration, Network Operations, Cloud Native Applications

Industry

Software Development

Description

You'll help customers deploy features and/or services launched by the engineering team by aligning deployment modules with the customers, and validating the success of the deployment. You will monitor internal data quality dashboards to determine customers' and partners' usage health post-launch. While collecting and encouraging customer and partner feedback through various tools, identifying ways to improve deployments and products, you'll also manage customer success to prevent customer escalations. You will directly interact with challenging/senior-level customers and engineers to conduct quarterly reviews to understand customers' deployment stage. And you will support the field team with customer issues, prioritizing and flagging for the product/engineering team. As you engage in partner enablement activities to help customers learn about the product and proper usage of the products, you will update them on new product features and functionalities. You'll support the development of best practices for customer stories and product usage and of written content to build product utility in the community. Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work 3+ years of customer-facing experience 1+ year(s) of experience in Azure Cloud and AI services and familiarity with open-source AI/ML frameworks. 1+ year(s) of proficiency collaborating with early-stage startups to understand their technical needs and constraints. Bachelor's Degree in Computer Science, Engineering, Information Technology, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 4+ years experience working cloud native applications. Technical Certification in Cloud Solution Architecture (e.g., Azure, Amazon Web Services, Google, security certifications).

Responsibilities

You will help customers deploy features and services launched by the engineering team and validate the success of the deployment. Additionally, you will monitor usage health post-launch and manage customer success to prevent escalations.