Location: Hybrid Sydney CBD | Type: Permanent Full-time | Industry: Medical Indemnity Insurance
Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.
Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs.
About the role
Are you a strategic thinker with a passion for using data to drive meaningful outcomes?
We’re looking for a Senior Strategy & Member Experience Analyst to join our Medical Indemnity Insurance team, you’ll play a pivotal role in driving strategic insights and improving the experience for our members.

You will play a critical role in shaping our business strategies and building our capability in member experience analytics including:

• Turn complex data into actionable insights to inform key decisions.
• Engage across the business to influence strategic priorities.
• Develop performance frameworks and identify growth opportunities.
• Ensure our members remain at the heart of everything we do.

We’re seeking a proactive, intellectually curious analyst with strong business acumen and the confidence to challenge the status quo. If you enjoy problem solving, strategic thinking, and presenting ideas that shape the future, we want to hear from you.

Member Experience Analytics & Measurement

• Design and implement CX measurement frameworks to track member experience performance across all journeys
• Build models to identify at-risk members and improvement opportunities
• Transform complex data into actionable insights that drive measurable improvement

Skills and experience required

• 3–5 years’ experience in strategy, management consulting, or business analytics
• Strong strategic, commercial and analytical skills, with a focus on data-driven decision-making
• Proven ability to work cross-functionally with finance, underwriting, partnership, products, and other teams
• Exceptional presentation and visual communication skills with advanced PowerPoint and think-cell expertise
• Proficient in Excel, SQL, Power BI or similar analytics tools
• Experience designing performance measurement frameworks and KPIs
• Ability to present complex analysis in a clear, compelling way to executive audiences
• Strong stakeholder management skills with ability to influence without authority
• Demonstrated experience in customer experience analytics or member insights (desirable)
• Insurance or financial services experience (desirable but not essential)

KEY RESPONSIBILITIES:

Strategic Analysis & Insights

• Conduct market analysis and competitive intelligence to identify growth opportunities and strategic threats
• Develop data-driven recommendations that inform executive decision-making and strategic planning
• Create executive-ready presentations that tell compelling stories with data

Member Experience Analytics & Measurement

• Design and implement CX measurement frameworks to track member experience performance across all journeys
• Build models to identify at-risk members and improvement opportunities
• Transform complex data into actionable insights that drive measurable improvements

Stakeholder Engagement & Influence

• Partner with stakeholders across Medical Indemnity and Group functions to align strategy with business objectives
• Facilitate cross-functional workshops to drive consensus on strategic priorities
• Support the establishment and governance of the Member Experience Office

Strategy execution & Capability Development

• Drive execution of strategy and CX initiatives through analytical rigour
• Support team development through analytical mentoring and knowledge sharing
• Apply quantitative analysis and modelling to solve complex business challenges
• Contribute to best practices for data analysis and insight generation.

Skills and experience required

• 3–5 years’ experience in strategy, management consulting, or business analytics
• Strong strategic, commercial and analytical skills, with a focus on data-driven decision-making
• Proven ability to work cross-functionally with finance, underwriting, partnership, products, and other teams
• Exceptional presentation and visual communication skills with advanced PowerPoint and think-cell expertise
• Proficient in Excel, SQL, Power BI or similar analytics tools
• Experience designing performance measurement frameworks and KPIs
• Ability to present complex analysis in a clear, compelling way to executive audiences
• Strong stakeholder management skills with ability to influence without authority
• Demonstrated experience in customer experience analytics or member insights (desirable)
• Insurance or financial services experience (desirable but not essential).

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others. We offer a range of benefits and opportunities to enable you learn and grow in your career.
For further information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 856

You will play a critical role in shaping our business strategies and building our capability in member experience analytics including:

• Turn complex data into actionable insights to inform key decisions.
• Engage across the business to influence strategic priorities.
• Develop performance frameworks and identify growth opportunities.
• Ensure our members remain at the heart of everything we do