Senior Student Administration Officer at Griffith University

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

89416.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Student Administration, Enrolment, Progression, Graduation, Credit Transfer, Policy Interpretation, Application Processing, Communication, Interpersonal Skills, Problem-Solving, Time Management, Organizational Skills, Continuous Improvement

Industry

Higher Education

Description

Company Description Join the Griffith University Student Life, Student and Academic Services team - a caring and supportive environment. Fixed-term (until 14 May 2027), Full-time position, based at our Gold Coast campus Job Description A Senior Student Administration Officer plays a vital role in delivering high-quality administrative support to students across all stages of their academic journey, helping ensure their success and a seamless experience from enrolment to graduation. Key responsibilities include: Manage complex student administration issues and offer expert advice on matters related to enrolment, program variations, progression, and graduation. Assess and process applications such as credit transfers, cross-institutional studies, degree variations, and course substitutions. Verify students' eligibility to graduate and coordinate with academic elements and the Graduations Office. Engage in activities that support the student journey from recruitment through to graduation. Contribute to the delivery and continuous improvement of Student Administration functions. Support third-party student administration functions. About you It is essential you have demonstrated experience in student administration within a tertiary education environment, particularly in areas such as credit, enrolment, progression, and graduation. In addition, you have A thorough understanding of academic policies and procedures, including program structures, credit transfer rules, and degree requirements. Demonstrated ability to assess and process complex applications, such as credit transfers, cross-institutional studies, and program variations. Strong communication and interpersonal skills, with the ability to interact effectively with students, faculty, and staff. Ability to work in a dynamic environment with competing deadlines. Demonstrated problem-solving skills and attention to detail. Strong time management and organizational skills. What we can offer This is a fixed-term (until 14 May 2027), full-time position primarily based at the Gold Coast campus. As Griffith is a multi-site University you may be required to work across other locations. Salary Range The full time equivalent base salary will be HEW Level 5 range $79,705 - $89,416 per annum + 17% superannuation. The total FTE package will be in the range $93,255 - $104,617 per annum. Additional Information At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. Our vibrant Gold Coast campus offers a variety of on-campus services, including a range of cafes and sporting facilities. Join our friendly, collaborative, and motivated team, where your work truly makes a difference in the lives of our students. Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role referring to the "About you" section above. (For further information, please see the Position Description) Current curriculum vitae/resume including full contact details. Applicants must have Australian working rights. Sponsorship is not available for this position. Successful candidates may be subject to a criminal history check. For further information specifically about this role, please contact Julie Clifford, Manager, Student Administration, via email: [email protected].. Note: Applications will be reviewed and processed on receipt and must be submitted online. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community Primary Location (Campus): Gold Coast Employment Type: Full Time Department ID: Student and Academic Services - SMO Appointment Type: Fixed Term

Responsibilities

This role manages complex student administration issues, providing expert advice on enrolment, program variations, progression, and graduation matters. Key duties include assessing and processing various student applications like credit transfers and degree variations, and supporting the entire student journey.