Senior Student and Academic Administration Officer at University of Queensland

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

102302.0

Posted On

23 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Student Administration, Academic Administration, Staff Mentoring, Timetabling Coordination, Enrolment Management, Student Communications, Policy Compliance, Stakeholder Engagement, Continuous Improvement, Problem Solving, Judgment, Interpersonal Communication, Customer Service, Attention To Detail, Initiative

Industry

Higher Education

Description

School of Music This is a full-time, fixed term position available until 31 July 2026 Base salary will be in the range $95,361 - $102,302 + 17% Superannuation (HEW Level 6) Based at our St Lucia campus About This Opportunity Are you an experienced higher education professional who thrives in a dynamic, creative environment? Join our vibrant School of Music community and play a pivotal role in delivering exceptional student and academic administration services that support excellence and academic success. As the Senior Student and Academic Administration Officer, you will provide operational leadership across a broad portfolio of student and academic administration functions. Working closely with academic and professional colleagues, you will ensure high-quality, responsive services for students and staff, while maintaining compliance with University policies and procedures. This is a diverse and rewarding role, combining hands-on administration with problem-solving, stakeholder engagement, and continuous improvement of systems and processes. You will be a trusted source of advice, a key contributor to student engagement initiatives, and a central point of coordination for academic administration activities. Key responsibilities will include, but are not limited to: In consultation with the School Manager, mentor and guide staff to ensure high-quality service delivery, capability development, and compliance with University policies and procedures. Coordinate teaching timetabling, enrolments, academic administration, and key student processes, ensuring accuracy and effective system management. Lead and support student communications and engagement activities, including major events and outreach initiatives, to deliver positive student experiences. Provide expert advice on University policies, program rules, and student matters, supporting consistent decision-making and compliance. Contribute to continuous improvement, reporting, committee support, and quality assurance across student and academic administration functions. About UQ As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave/paid primary care leave 17% superannuation contributions + 17.5% annual leave loading Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program On campus childcare options Affordable parking (from just $6.40 a day) Salary packaging options About You An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training. A sound understanding of administrative processes relevant to student and academic administration. Demonstrated ability to prioritise effectively, meet deadlines, and maintain a high level of accuracy and attention to detail in written work. Strong problem solving skills, demonstrated ability to exercise initiative and judgment and to work independently and autonomously. High level written, oral and interpersonal communication skills, including the ability to negotiate effective outcomes and to handle sensitive and confidential matters. The ability to work collaboratively and effectively within the team and across other organisational units. A strong orientation to the provision of a high level of customer service. Empathy with and ability to communicate with students, including those from diverse cultural backgrounds. Knowledge of University administrative systems, policies and procedures or the capacity to rapidly acquire this knowledge. Experience in a tertiary education institution or other large organisation in an area related to student and academic administration would be highly regarded. Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia and criminal history check. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. Questions? For more information about this opportunity, please contact Gary Johnson (School Manager) at musicmanager@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line. Want to Apply? We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload: Resume A cover letter summarising how your background aligns with the 'About You' section Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au. Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. Applications close Sunday, 8 March 2026 at 11.00pm AEST (R-61101). The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

Responsibilities

The Senior Student and Academic Administration Officer will provide operational leadership across student and academic administration functions, ensuring high-quality, responsive services for students and staff while maintaining policy compliance. Key duties include mentoring staff, coordinating timetabling and enrolments, leading student engagement activities, and providing expert advice on university procedures.