ABOUT CATS ACADEMY BOSTON

CATS Academy is a private boarding High School that offers a range of school programs. At the heart of our ethos is the recognition of the fact that everyone is different. Our personalized approach to learning ensures students achieve the best grade possible and work in partnership. We help them prepare for and select the best degree program at the best university to suit their strengths and career aspirations.

ABOUT CATS GLOBAL SCHOOLS

CGS is a leading provider of pre-university academic courses and English language courses in the UK. We provide programs including A Level, IB and University Foundation, as well as English Language Study, to a growing number of international students seeking to win places at UK universities.
We operate a number of different educational brands: CATS Colleges in Cambridge, Worthgate School, Canterbury and Guildhouse School, London; CATS Academy in Boston; CATS China; Bournemouth Collegiate School, Bosworth Independent College and St Michael’s School, Llanelli; Cambridge School of Visual and Performing Arts (CSVPA) and Stafford House English language schools and Study Holidays. We benefit from being part of a global team focused on teaching and learning.

1. Communication & Customer Service

• Serve as a central liaison for post-enrollment inquiries from students, families, and agents.
• Manage the student services inbox and provide timely responses or escalate concerns as appropriate.
• Log and track student issues in Shackleton; ensure follow-through and resolution in coordination with relevant departments.

1. Arrival & Onboarding

• Coordinate arrival logistics and onboarding tasks including welcome letters, ID setup, and email accounts.
• Support orientation events and ensure student systems and records are updated in Shackleton and UNIT-e.
• Confirm and update student contact information during arrival periods.

1. Attendance & Reception Oversight

• Supervise reception operations and ensure the front office is student-ready each day.
• Track daily attendance and communicate updates with academic teams as needed.
• Support student password resets, account issues, and general troubleshooting.

1. Residential Life Coordination

• Partner with residential life to log rooming changes, wellness notes, and housing-related updates.
• Ensure data integrity in the Reach system for permissions, check-ins, and room availability.
• Maintain a student presence on campus and identify students in need of support or follow-up.

1. I-20 Oversight & Administrative Compliance

• Assist in maintaining accurate I-20 records for domestic students requiring status support (e.g., transfer, change of status, extensions).
• Collect required documentation and support internal compliance checks.
• Coordinate with the appropriate compliance lead or international admissions officer for escalated I-20 cases.

1. Data & Reporting Support

• Ensure accurate and up-to-date student records in all key systems.
• Run attendance, contact, and service-related reports as directed by the Senior Manager.
• Support audits and data checks for enrollment verification, consent forms, and onboarding status.