Senior Student Success Officer at Griffith University

Elong Elong, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

92456.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Student Lifecycle Management, Academic Planning, CRM Systems, Stakeholder Engagement, Problem Solving, Interpersonal Communication, Administrative Support, Course Enrolment Advice, Student Coaching, Collaboration

Industry

Higher Education

Description

Company Description Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Job Description Primary campus location can be either at Brisbane South (Nathan) or Gold Coast! An exciting opportunity to join the Student Engagement and Success department of Student Life, as a Senior Student Success Officer in the Student Success Team. A forward‑thinking team that’s passionate about innovation, committed to supporting each other, and driven to achieve excellence together. Reporting to the Student Success and Transition Coordinator, you will: Respond to various student enquiries about enrolment applications, progression planning, and success Provide advice on course enrolment and academic pathways Help solve student issues that fall outside standard policies Support and collaborate with internal teams through the sharing of expertise and contribution to coordinated activities and service delivery Support and be involved in student activities from recruitment and orientation to program completion Assist with Student Success programs and coaching initiatives Follow university policies and legal requirements, including equity and safety This is a dynamic and highly collaborative role involving administrative and stakeholder engagement responsibilities. About you You are an organised and approachable professional who enjoys problem-solving and making things run smoothly behind the scenes. You thrive in a fast-paced environment where priorities can shift, and you take pride in delivering high-quality administrative support with accuracy and care. You bring strong communication skills, attention to detail, and a collaborative mindset, along with a genuine interest in contributing to a positive student and staff experience. To be successful in this role you will have: Demonstrated experience across the student lifecycle, including enrolment, academic planning, and student-facing services and activities A working knowledge of CRM systems and the ability to learn and adapt to new systems and technologies Effective communication and interpersonal skills A good understanding and appreciation of working within and across teams for effective support service delivery What we can offer This is a continuing full-time position based at Griffith University Brisbane South (Nathan) or Gold Coast. As Griffith is a multi-site University you may be required to work across other locations. Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. Salary Range HEW Level 5 salary range $82,415 - $92,456 per annum + 17% superannuation. Why join Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: Salary packaging options and corporate health discounts Generous leave entitlements including paid parental leave and leave loading Opportunities for internal mobility Additional Information How to apply At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description) Current curriculum vitae/resume Applicants must have unrestricted working rights. Sponsorship is not available for this position. Successful candidates may be subject to a criminal history check. For further information specifically about this role, please contact Jasmine Veldhuizen, Student Success and Transition Coordinator via [email protected] Closing date: Wednesday 8th July 2026 at 11:59pm . All applications must be submitted online. Please allow at least 1 – 2 weeks from the closing date to expect an application update Primary Location (Campus): Gold Coast Employment Type: Full Time Department ID: Student Engagement and Success - SSU Appointment Type: Continuing

Responsibilities

The role involves managing student enquiries regarding enrolment, progression planning, and academic pathways. It also requires collaborating with internal teams to deliver student success programs and coaching initiatives.