Senior Subject Matter Expert, Economics & Country Risk Solutions, Global In at S&P Global

Spangereid, , United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

88268.0

Posted On

13 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Economics, Country Risk Solutions, Client Support, Business Development, Data Analysis, Presentation Skills, Problem Solving, Interpersonal Skills, Dashboard Development, Training, Customer Satisfaction, Sales Support, Collaboration, Troubleshooting, Communication, Critical Thinking

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 10 The Team: Global Intelligence & Analytics (GIA) team resides within the Risk & Valuations Services (RVS) unit of the S&P Global Market Intelligence Division, providing powerful business intelligence solutions for applications including global risk and maritime, global trade and supply chain, economic indicators and forecasts, as well as shipping intelligence. It is an exciting, global, results-oriented, and growing team that works closely together to help enterprise organizations to make better business decisions to support diverse business outcomes. Responsibilities and Impact: Subject Matter Experts provide front-line client support to our valued subscribers of our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and existing business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment. Our next successful Subject Matter Expert will take personal ownership of responsibilities like these: Develop a comprehensive understanding of prospects' and customers' workflows and needs to maximize the benefits of S&P Global solutions. Provide tailored demonstrations and training sessions to showcase GIA solutions' value proposition, driving business development, customer usage and product awareness to optimize customers’ workflow. Manage escalated customer inquiries and act as point of contact for complex issues that require in-depth knowledge of our products and services. Ensure timely resolution of customer issues while maintaining high satisfaction levels. We’re looking for a person that will gain comprehensive knowledge of our data offerings, including sources, methodologies, and applications. Serve as a go-to resource for team members and clients regarding data-related inquiries and best practices. Collaborate with clients to understand their specific needs and objectives for dashboard functionalities. Utilize tools and software to design and develop interactive, user-friendly dashboards that provide actionable insights. Ensure that dashboards are tailored to meet regional requirements and preferences for our clients. Assist clients in setting up data feeds and troubleshooting related issues, ensuring seamless integration with their systems. Collaborate with cross-functional teams to manage client and prospect requests, channel feedback, and improve products and processes to better meet customer requirements. Proactively work with the Sales team to help develop client engagement initiatives and increase client retention rate. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $64,320 to $88,268. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive bonus. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here. What We’re Looking For: Basic Required Qualifications: Bachelor’s degree or higher achievement in business administration, economics, international trade or finance from an accredited university or comparable curriculum/work experience. Strong communication and presentation skills, both verbal and written, with the ability to document and discuss potentially complex technical concepts to a diverse audience both online and in person. Strong troubleshooting/problem-solving skills. The candidate will be highly numerate, meticulous and have strong business analysis skills. Excellent interpersonal skills and phone presence; must be able to deal with others in a professional manner and work under varying degrees of pressure and time constraints. Ability to work independently while still interacting within an integrated team structure. Personal initiative and ability to prioritize and multi-task efficiently and effectively. Ability to quickly learn new products/interfaces/processes by both engaging your manager and peers and by indulging in self-learning activities. You can deliver specific business outcomes within a defined deadline to specifications. You enjoy working directly with decision makers and end users to help them to interpret and apply the intelligence gained from our powerful solutions to make more informed business decisions. You like thinking critically about the unique needs at hand and working independently and collaboratively to come up with creative approaches to solve a given pain point or obstacle. You take personal satisfaction in the success of supporting business wins without the pressure of a direct quota/commission structure. You like the challenge of working in an environment that is ever evolving: enhancing our solutions, refining our processes, adapting our strategy. Our most successful Subject Matter Experts master the areas of data analysis, public speaking and presentation development, interpersonal skills including objection handling, probing questions and being able to simplify complex concepts. We learn from each other on the job and progress into the role over time through immersion in our company culture and business activities. Many of our alumni have progressed their careers into areas such as product management, sales, project management, consulting and others. Some opportunities may require occasional domestic and/or regional international business travel. Additional Preferred Qualifications: Although not required, prior professional experiences in similar positions are highly preferred. Bi-lingual English/Spanish strongly preferred. Experience using time series econometric modeling software such as Aremos, Eviews, or DataInsight highly preferred and relevant for this role. Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Senior Subject Matter Expert will provide front-line client support and tailored demonstrations of S&P Global solutions to maximize customer satisfaction and business outcomes. They will also manage escalated customer inquiries and collaborate with cross-functional teams to improve products and processes.