Senior Success Guide (Informatica) at Salesforce

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Data Management, Cloud Technologies, Digital Transformation, Integration, Automation, Relationship Management, Customer Onboarding, Risk Mitigation, Cross-functional Collaboration, Presentation Skills, Negotiation, Agentic AI, Strategic Planning, Customer Adoption

Industry

Software Development

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. In this role, you will lead the charge in driving success for Informatica strategic customers through technical expertise in integration and automation. You will provide personalized, one-on-one guidance and coaching to enterprise clients, helping them maximize the value of their Informatica engagement by implementing features that best fit their business requirements. Key Responsibilities: Manage relationships with strategic enterprise customers, assisting as a key point of contact for customer adoption journey. Assist in developing and executing tailored customer success plans aligned with customers’ business objectives and Informatica’s solutions to drive consumption and adoption health. Provide guidance for customer onboarding, including user case implementation guidance. Help identify and address risks proactively to prevent attrition and improve customer adoption. Collaborate with sales, product, and support teams to resolve issues, deliver value, and identify drive consumption and business value opportunities. Advocate for customers internally by providing feedback to product and engineering teams to influence product roadmap and enhancements. Monitor customer health metrics and engage proactively to mitigate risks and drive satisfaction. Participate in delivering business reviews and presentations to demonstrate value and progress. Effectively adopt Agentic AI tools to accelerate the time to value. Impact of the Role: We are seeking a motivated, customer-centric professional to join our Enterprise Customers Team. You will support customer retention by proactively addressing challenges and ensuring clients achieve their business outcomes through the effective adoption of Informatica’s data management solutions. By collaborating closely with internal teams, you will build strong partnerships, mitigate risks, and maximize long-term customer value. Collaboration and Teamwork: Collaboration is fundamental to our success. You will work closely with diverse professional teams and customers to bolster their knowledge of the Informatica platform and ensure optimal usage across their organization. Basic Requirements: Bachelor’s degree in Business, Technology, or related field. 5+ years of experience in customer success, account management, or related roles, preferably in enterprise software or data management. Demonstrated ability to manage customer relationships and contribute to driving business outcomes. Knowledge of data management, cloud technologies, and digital transformation trends. Strong communication, negotiation, and presentation skills. Ability to work cross-functionally and collaborate effectively at various organizational levels. Customer-focused mindset with a passion for helping clients succeed and supporting enterprise customers. Shift Timings : EMEA Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Responsibilities

Lead success for strategic Informatica customers by providing technical guidance in integration and automation to maximize platform value. Manage customer relationships, develop tailored success plans, and collaborate with internal teams to drive adoption and prevent attrition.