Senior Supervisor-Cash Operations Northern Emirates at TransGuard

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crew Deployment, Resource Allocation, Route Analysis, Regulatory Compliance, Customer Correspondence, Service Monitoring, SOP Adherence, CIT Operations, ATM Operations, SCDM Operations, Kiosk Services, Route Optimization, Cost Reduction, Teamwork, Reporting, Performance Management

Industry

Outsourcing and Offshoring Consulting

Description

We are currently recruiting for a Senior Supervisor to join our Cash Services team in our HQ, located in DAFZA, Dubai Airport Free Zone. Scope: Senior Supervisor-Cash Operations Northern Emirates is responsible for the preparation and submission of Northern Emirates crew deployment as per company and regulatory (PSFRD) requirement, and to assist the Operations Officer-Cash Operations Dubai & Northern Emirates with the smooth running of Northern Emirates Cash Operations in adherence to Standard Operating Procedures. Responsibilities: Financial * Ensure route staff deployment as per the resource allocation in operation. * Maintain the record of new and organic business for resource reconciliation. * Perform route analysis / optimization to adjust new and organic business services. * Familiarize with changes in regulations and implement necessary adjustments, to maintain compliance and avoid any financial cost. Customer * Provide timely and satisfactory response to internal and external operational correspondence. * Proactively communicate any expected service delays/miss to customers. * Closely monitor new business, prime customers, emergency, and special services. * Maintain and update the CIT Customer data with 900+ listed customers. Process * Prepare and send daily Crew Deployment Report of 70+ routes to TG Command Center & regulatory authority (PSFRD). Send Crew Deployment amendment to PSFRD in case of staff absence or change of vehicle. Daily 10+ changes recorded. * Ensure staff compliance with SOP, company policies, safety standards, and regulatory requirements (PSFRD). * Support operation supervisors with routine CIT/ATM/SCDM/Kiosk services and monitor all teams for timely service completion. * Dispatch and monitor daily 1600+ services in Northern Emirates including 100+ Ad hoc services and 2 dedicated routes. * Maintain daily services record, staff nominal roll, annual leave schedule, regulatory training, and coordinate with Admin for staff requirements (Passport, Visa Copy, Uniforms etc.). * Immediately resolve any issues arising or escalate to Operations Officer and Assistant Manager Operation and perform any other task assigned by Senior Supervisor and Operations Officer. Innovation * Analyze operational routes data for route optimization to improve route efficiency. * Identify processes and solutions to improve efficiency and reduce costs. * Encourage staff to identify inefficiencies and processes for solution improvement. * Promote collaboration and teamwork adopting innovative strategies in day-to-day operations. Selection Criteria: * 3 years of experience in Security industry, especially in Cash services. * Excellent knowledge of ATM / CDM/ CIT operations. * High School/Diploma. * Excellent communication, time management, and leadership skills. * Excellent Reporting, Customer management, and performance management skills. * Strong literacy skills in MS Office (PowerPoint, Word, Excel). * Strong knowledge of regulatory law for Cash Operations. Offering flexible solutions for all the UAE’s staffing needs since 2001, Transguard Group is the region’s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region’s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they’re needed.

Responsibilities

The Senior Supervisor is responsible for preparing and submitting Northern Emirates crew deployment according to company and regulatory requirements, while assisting the Operations Officer with the smooth running of Northern Emirates Cash Operations adhering to Standard Operating Procedures. Key duties involve financial record keeping, route analysis, ensuring staff compliance, dispatching and monitoring daily services, and resolving operational issues.