Senior Supervisor, IT Operations at Conduent

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Supervision, Operations Management, Customer Service, Mentoring, Training, Performance Management, Scheduling, Compliance, Reporting, IT Operations

Industry

Business Consulting and Services

Description

• Supervises a team of support functions. • Schedules day to day activities of their respective team(s). • Implements strategies and activities to ensure that the best customer service is achieved. • Reviews teams work ensuring it is in compliant with developed standards. • Makes sure weekly goals are reached. • Responds to challenges impacting his/her team’s ability to reaching goals. • Mentors/Trains employees. • Reports to senior managers on any issue that could significantly impact the business. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form [https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Complete the form and then email it as an attachment to FTADAAA@conduent.com [FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA Accommodation Policy [http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

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Responsibilities

The Senior Supervisor oversees IT operations support functions, manages daily team schedules, and ensures high-quality customer service delivery. They are responsible for mentoring staff, monitoring performance against weekly goals, and reporting critical business issues to senior management.