You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Location: hybrid
The Senior Supplier Relations Specialist plays a critical role in managing and enhancing supplier relationships, ensuring contract compliance, and driving supplier performance. This role requires a blend of strategic thinking, analytical prowess, and strong communication skills to effectively liaise between Sun Life business units and suppliers.

• Create, communicate, and align contract provisions with legal requirements and policies; edit and draft Service Level Agreements (SLAs) and contracts.
• Ensure contracts achieve acceptable risk levels and suggest improvements where necessary;
• Coordinate and summarize competitive analysis, spend analysis, KPIs, and operating reports.
• Manage and analyze high-tier suppliers’ delivery of service levels, cross-referencing with contracts.
• Assist in second-level service provider escalations to the SRM team.
• Participate in service provider audits and reports.
• Support team projects related to suppliers and contracts.
• Consult on issues impacting the efficiency and effectiveness of supplier relationship management and cross-functional processes.
• Ensure standard practices are followed and collaborate on supplier management best practices.
• Implement Lean and Six Sigma methodologies to drive continuous improvement.
• Act as a liaison between Sun Life business units and suppliers; engage with Third Party Risk Management, IT Security, Legal, Operation Risk etc.