Senior Supply Chain Specialist – RMA Operations at Netradyne

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

RMA Management, Reverse Logistics, End-to-End Process Management, Data Analysis, Reporting, Process Documentation, SOP Creation, Vendor Management, 3PL Coordination, Inventory Control, ERP Systems, WMS Platforms, Cross-Functional Collaboration, Troubleshooting, Analytical Mindset, Communication

Industry

Software Development

Description

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth. Job Title: Senior Supply Chain Specialist – RMA Operations Experience : 5 to 7 years Location : Bangalore About Netradyne Netradyne provides AI-powered technologies for fleet management and safer roads. An award-winning industry leader in fleet safety and video telematics solutions, Netradyne empowers thousands of commercial fleet customers across North America, Europe, and Asia to enhance their driver performance, reduce risk, and optimize operations. Netradyne sets the standard among transportation technology companies for enhancing and sustaining road safety, with an industry-leading 25+ billion miles vision-analysed for risk and an industry-first driver scoring system that reinforces safe behaviours. Founded in 2015, Netradyne is headquartered in San Diego with offices in San Francisco, Nashville, the UK and Bangalore. For more details visit: www.netradyne.com Position Summary We are seeking a highly analytical and process-driven Senior Supply Chain Specialist to lead and scale our RMA (Return Merchandise Authorization) operations. This role is critical in managing the end-to-end reverse logistics lifecycle of Netradyne’s IoT and edge devices, ensuring data integrity, operational efficiency, and continuous improvement across refurbishment and return processes. The ideal candidate will have strong experience in reverse logistics within electronics or device-based environments and the ability to work closely with EMS partners, 3PL vendors, and internal stakeholders. Key Responsibilities RMA Management: Oversee the end-to-end RMA process, from initial customer request through to receipt, inspection, repair/refurbishment, and closing of the loop. Data Analysis & Reporting: Regularly review and analyze RMA data to identify failure trends, transit bottlenecks, and cost-saving opportunities. Process Documentation: Create, maintain, and audit Standard Operating Procedures (SOPs) for the RMA supply chain to ensure a seamless Knowledge Transfer (KT) environment. Vendor & Partner Management: Coordinate with 3PL partners and repair centers to ensure KPIs (Turnaround Time, Quality, and Cost) are consistently met. Inventory Control: Manage defective and refurbished inventory levels, ensuring systemic accuracy across ERP and WMS platforms. Cross-Functional Collaboration: Work closely with Quality, Engineering, and Customer Success teams to provide feedback on product performance based on RMA data. Required Qualifications & Skills Experience: 5+ years of experience in Supply Chain or Program management, with at least 2 years specifically focused on Reverse Logistics or RMA operations in electronics industry. Education: Bachelor’s degree in supply chain management, Business Administration, Engineering, or a related field. Technical Proficiency: Advanced Excel skills and experience with ERP systems (e.g., SAP, Oracle, or NetSuite). Analytical Mindset: Proven ability to translate complex data sets into actionable supply chain insights. Communication: Strong verbal and written communication skills, with the ability to document technical processes clearly for stakeholders. Problem-Solving: A proactive approach to troubleshooting supply chain disruptions and implementing long-term fixes. Preferred Attributes Experience in the technology or Electronic manufacturing industry. Equal Opportunity Employer Statement: Netradyne is an equal opportunity employer and are committed to creating an inclusive environment for all employees. Additional Information: This position is based out in HM Tech Park, Whitefield Bangalore. Follow us on LinkedIn: For more information on our work culture, follow us on Netradyne: My Company | LinkedIn We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. If there is a match between your experiences/skills and the Company's needs, we will contact you directly. Netradyne is an equal-opportunity employer. Applicants only - Recruiting agencies do not contact. Recruitment Fraud Alert! There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’. Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.

Responsibilities

This role is responsible for overseeing the end-to-end Return Merchandise Authorization (RMA) process, managing everything from customer requests through to device inspection, repair, and closing the loop. Key duties include analyzing RMA data to find failure trends and cost savings, maintaining SOPs, managing inventory, and coordinating with 3PL partners and repair centers to meet KPIs.