Assist in testing activities, including user acceptance testing (UAT), by validating functionality against local requirements.

Support development and delivery of training materials tailored to their local site/region/teams Identify and escalate risks or issues related to local adoption and change management.

Collaborate with organizational change teams to support communication and engagement efforts.

Process Definition and Maintenance Define, document, review, test process and data workflows, tools, and guidelines.

Ensure alignment with organizational standards, governance policies, and compliance requirements.

Maintain a process/data-to-service map to link processes with their corresponding service outcomes Process Health Management Monitor process and data performance metrics, focusing on efficiency, effectiveness, and agility.

Identify and address bottlenecks or inefficiencies.

Regularly review and improve Supply Chain processes and data to adapt to changing business or technological needs Support strategic alignment by ensuring process performance management delivers measurable outcomes, positioning the organization within the top quartile TSR.

Partner Coordination Collaborate with service recipients to ensure process outputs support desired business outcomes.

Align with multi-functional teams to minimize process silos and improve integration.

Change and Risk Management Proactively identify risks and implement controls to mitigate them.

Drive process-related change initiatives in alignment with transformation goals Educate and train teams on guidelines, tools, and standards Act as the authority and knowledge resource for process, data and systems within the organization Important Measurements Operational and informational efficiency (e.g., cycle time, resource utilization) Efficiency of workflows and information (e.g., output quality, error rates)