Senior Support Centre Psychologist at Sonder.io

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Leadership, Psychological Practice, Mental Health Care, Communication Skills, Collaboration, Evidence-Based Care, Crisis Management, Telehealth Services, Clinical Supervision, Care Coordination, Case Formulation, Documentation Systems, Psycho-Education, Quality Assurance, Governance, Professional Development

Industry

Software Development

Description

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents. By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes. An Exciting Time to Join Sonder! Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale. Our impact and scale: 1,000,000+ members across multiple countries 200+ team members, plus an extensive network of on-the-ground responders If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing! About the role As Sonder’s Senior Support Centre Psychologist, you’ll act as the clinical subject matter expert for mental health cases within our Support Centre operations. Reporting to the Director of Clinical Services, you’ll provide clinical supervision, guidance, and escalation support to Sonder’s Mental Health Pathways team of Psychologists and Counsellors, as well as our network of third-party mental health providers. You’ll review complex cases and develop management plans to ensure members are transitioned to the most appropriate care. The role also involves delivering psycho-education and critical incident support to customers, managing extension requests, and participating in multidisciplinary team (MDT) meetings and case management activities. In addition, you’ll contribute to Sonder’s governance and quality frameworks through clinical audits, supervision, and process improvement initiatives What you’ll be doing You’ll oversee the delivery of high-quality, evidence-based mental health support within Sonder’s hybrid telehealth model — balancing clinical governance with hands-on case oversight and team mentorship. Act as the primary escalation point for complex clinical cases and care coordination. Review and approve treatment extension requests from internal and third-party psychologists. Lead or contribute to case reviews, management plans, and clinical recommendations within the MDT. Provide one-on-one clinical supervision and support to Sonder’s psychology and counselling team. Deliver psycho-education and critical incident response sessions to customers as required. Support the Director of Clinical Services and Practice Manager with governance, quality assurance, and clinical complaint management. Contribute to clinical audits, recruitment, and onboarding of new clinicians. Collaborate on clinician Individual Development Plans (IDPs) and professional development initiatives. Represent Sonder’s clinical stream at customer-facing events and professional forums Who are we looking for? We’re seeking a highly experienced and confident clinical leader with deep expertise in psychological practice and mental health care. You’ll thrive in this role if you combine clinical excellence with strong communication, collaboration, and leadership skills. You’re someone who can balance governance and service delivery, while supporting a multidisciplinary team to deliver safe, compassionate, and high-quality care. What you bring to the team: Current AHPRA registration as a Psychologist, with Board-Approved Supervisor Status. Minimum 5 years’ clinical experience across diverse presentations and populations. Strong background in evidence-based, recovery-oriented care and multidisciplinary collaboration. Experience providing virtual or telehealth psychological services. Proven ability to provide clinical supervision and mentorship to registered or early-career clinicians. Skilled in care coordination, case formulation, and crisis management. Excellent written and verbal communication skills; able to convey complex information clearly. Confidence with technology and documentation systems Passion for delivering mental health care that makes a tangible difference in people’s lives Why join Sonder? At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day. Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance. Our employees and their families get free access to the Sonder app with 24/7 support. Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay. 2 days of study leave to invest in your professional growth. Employee Share Option Plan (ESOP) – share in Sonder’s success. Salary Packaging and novated leasing . Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs. Dog-friendly office in our Sydney HQ Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community. Sonder is for Everyone At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.

Responsibilities

Oversee the delivery of high-quality, evidence-based mental health support within Sonder’s hybrid telehealth model. Act as the primary escalation point for complex clinical cases and care coordination.