Senior Support Desk Administrator at Nesnah Ventures LLC

La Crosse, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

65000.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Desktop Systems Support, Mobile Devices Support, Peripheral Support, Ticket Tracking, Communication, Onboarding, Offboarding, Account Provisioning, A/V Troubleshooting, System Installation, System Upgrades, Network Troubleshooting, Strategic Mindset

Industry

Venture Capital and Private Equity Principals

Description

Description Do you take pride in delivering outstanding customer service and confidently solving complex technical challenges? If so, we’re looking for a talented and experienced Senior Support Desk Administrator to join our team. Who We Are: Nesnah Ventures is a family-owned private equity firm with a long-term investment focus. We invest in our businesses and people through faith, family, and financial stewardship. We have a strong, midwestern work ethic and reward ourselves with some fun after getting the job done. Join our team and be part of something bigger than yourself! What A Day In The Life Looks Like: Deliver Tier 2 technical support for users across the organization (hardware, software, desktop systems, mobile devices, and peripherals) Prioritize, document, and track tickets using our internal tracking tool Communicate outages, critical system events, and updates to users clearly and promptly Support onboarding/offboarding processes, including hardware setup, account provisioning, and orientation assistance Maintain and troubleshoot A/V setups in conference rooms and common areas Perform system installs, upgrades, and basic network troubleshooting with minimal disruption to end users Collaboration and Communication: Collaborate with the IT team, vendors, and external partners to ensure seamless technology operations Communicate effectively with different business leaders to gather requirements and provide timely updates on support activities Contribute to the development and enforcement of IT policies and procedures Qualifications and Experience: Associate's degree in a technology-related field Minimum 2 years of working in or with a support desk and desktop support experience Excellent strategic and business mindset Passion for helping and supporting customers and employees Proven ability to troubleshoot hardware, software, and network-related issues Hours: Monday - Friday with a rotating on-call schedule What We Offer: Health, Dental, Life, and Vision Insurance PTO 401(k) w/ match Profit Sharing Incentive Bonus Fun Committee Paid Training/Educational Assistance THE PEOPLE! Nesnah Ventures is an Equal Opportunity Employer

Responsibilities

The Senior Support Desk Administrator will deliver Tier 2 technical support for hardware, software, and systems across the organization, while prioritizing, documenting, and tracking support tickets using internal tools. Responsibilities also include communicating system updates, supporting onboarding/offboarding processes, and maintaining A/V setups in common areas.