Senior Support Engineer 2 - Demand & Fullfillment - Support at BLUE YONDER ASIA PTE LTD

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

11 Jul, 26

Salary

0.0

Posted On

12 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Java, JavaScript, GIT, Rest API, XML, XSLT, MS SQL, PL/SQL, MOCA, PageBuilder, Integrator, MS Azure, Oracle, Unix, Linux, Shell scripting

Industry

Software Development

Description

Scope: The Planning Operate team supports global enterprise customers running mission-critical Demand and Fulfillment solutions on Blue Yonder SaaS platforms. Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives. Our current technical environment: Software: Java, Java Script, GIT, Rest API, XML/XSLT, MS SQL, PL/SQL Application Architecture: MOCA, PageBuilder and Integrator Cloud Architecture: MS Azure Databases – Oracle / SQL Server What you’ll do: Escalation Ownership Resolve complex Demand & Fulfillment solution issues Lead root cause analysis for production defects Own solution stability improvements Partner with engineering teams for fixes Solution Expertise Act as SME for: Demand Planning Fulfillment Optimization Customer Solution Stability Improve platform reliability Drive recurring issue elimination Enhance service adoption and consumption Deployment & Upgrade Support Provide technical leadership during: customer upgrades rollouts patch deployments post-go-live stabilization Knowledge Engineering Document recurring issues Build reusable troubleshooting patterns Publish knowledge base articles Support internal enablement What we are looking for: Must Have Requirements: Experience: 10+ years SaaS / enterprise application support 6+ years Supply Chain Planning domain experience in BY Strong exposure to Demand & Fulfillment modules including D360 Technical Skills: Expert-level: Oracle SQL / PL-SQL Unix / Linux environments Shell / Python scripting Production troubleshooting workflows Integration debugging Process Knowledge Candidate should understand: Incident management Problem management Change management SLA handling Ticket lifecycle ownership Top notch communication skills Customer-facing support capability Nice to Have: Experience with: Azure cloud environments Splunk / AppDynamics monitoring Control-M schedulers Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254

Responsibilities

The Senior Support Engineer will provide L3 SME support for global enterprise customers, focusing on resolving complex Demand and Fulfillment solution issues. They will also lead root cause analysis, drive service automation, and provide technical leadership during customer upgrades and deployments.