Senior support Engineer 2 - SCM, JDA/BY Product Support & PLSQL at Blue Yonder Technology Solutions (UK) Limited

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oracle Database, SQL, WebLogic, Java, PL/SQL, Unix Shell Scripting, PowerShell, Python, Java/J2EE, C++, Supply Chain Planning, DevOps, Customer Support, Problem Solving, Analytical Skills, SaaS

Industry

Software Development

Description

Scope: Blue Yonder is currently undergoing significant SaaS and DevOps transformation, making this an exciting time to join our team. In this role, you will collaborate with global Product Development, Functional, and technical teams across diverse customer engagements. Our Technical Environment: Oracle database/Sql and/or WebLogic, Java preferred. Programming languagesJava/J2EE concepts – JDBC, C++. Knowledge of operating systems (e.g., Windows, UNIX, LINUX). Understanding of scripting languages – Unix Shell Scripting, PowerShell, Python, etc. Snowflake knowledge is an addition. What you'll do: Gathering, analyzing, and understanding technical and functional issues reported by customers or consultants, and driving these towards effective solutions and fixes. Working closely with regional customers and internal stakeholders—including consultants, support and cloud operations, infrastructure, security, and product development teams—to implement and support designed products and solutions. Ensuring business requirements are met while maintaining product supportability and delivering a high level of customer satisfaction. Understand and triage critical/complex customer issues, conducting any necessary technical research, and create knowledge articles for recurring cases. Provide direction and inputs for Root Cause Analysis and proposes prevention ideas. Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases. Contribute to achieve site reliability engineering KPI targets. Drive and executes operational improvements (ex: automation, process changes etc.) Communicate product and solution expertise to internal teams and customers. Understand the SaaS offering, features, and functionality deployed for a given customer. Work closely with Product Development to improve product quality. Engage early in implementation and work on case deflection. What we are looking for: Candidates should have 8-10 years of relevant experience on BY SCPO and Manufacturing Planning suite of products Hands on exposure on BY Planning solutions, specifically Supply Chain Planning solutions (Enterprise Supply Planning, Supply Chain Planner, Demand, Fulfillment, Sales and Operation Planning, Order Promiser…) Experience with Oracle database/Sql and/or WebLogic, Java preferred & Good Knowledge of PL/SQL Understanding of scripting languages – Unix Shell Scripting, PowerShell, Python, etc. Programming language experience in Java/J2EE concepts – JDBC, C++. Supply chain domain experience and exposure to DevOps is preferred. Previous experience providing software support to customers in on-premises and/or cloud-hosted environments; preference given to those with Microsoft Azure and SaaS solution support experience. Demonstrates strong analytical and problem-solving skills. Knowledge of operating systems (e.g., Windows, UNIX, LINUX). Snowflake knowledge is an addition. Possesses basic knowledge of relevant industry domain and business processes of the customers Understands SAAS consumption, adoption and business value KPIs related to planning solution Soft Skills Must have excellent communication and interpersonal skills to interact with global customers, business users and internal personnel, with an emphasis on follow-through and reporting. Collaborates relentlessly, passionately and respectfully with various BY teams, customers and partners Leads by example demonstrating professionalism during internal and external conversations, understands cultural differences and diversity. Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products) Must be self-motivated and a quick learner - adapt to new technologies, platforms, and integrations. Able to work flexible hours, including evenings and weekends, as warranted by critical situations or to manage customer escalations. Education Bachelor’s degree (STEM (Civil engineering, Aerospace Engineering, Electrical Engineering, Electronics, Mechanical Engineering, and Industrial Engineering) preferred) Behavioral Exhibits service mindset by consistently displaying customer centricity and ownership. Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development. Pro-actively identifies learning opportunities and career path. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254

Responsibilities

The Senior Support Engineer will gather, analyze, and resolve technical and functional issues reported by customers, ensuring high levels of customer satisfaction. They will collaborate with various teams to implement and support products and solutions while driving operational improvements.