OVERVIEW

As a Senior Support Engineer, you’ll play a key role in providing high-level technical support to our customers while also mentoring junior engineers and driving improvements in processes and service delivery. You will serve as a bridge between front-line support and engineering teams, working on complex technical issues, optimizing support operations, and ensuring an excellent customer experience.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving challenging problems, and is passionate about customer success.

KNOWLEDGE SHARING & DOCUMENTATION

• Document troubleshooting steps, solutions, and insights in our knowledge base.
• Mentor and train junior support engineers through hands-on collaboration and regular knowledge-sharing sessions.