Senior Support Engineer at Healthie

, , United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

190000.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ruby On Rails, React, PostgreSQL, GraphQL, Full-Stack, Troubleshooting, API, Internal Tooling, Automation, Documentation Improvement, Customer Facing

Industry

technology;Information and Internet

Description

Our mission We’re building infrastructure for modern healthcare delivery. Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center. Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel. Today, over 2 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 17 million patients in total—rely on Healthie to deliver clinically excellent healthcare in over 25 specialties, from preventative medicine to complex chronic care management. We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered. Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. Learn more at https://www.gethealthie.com/ [https://www.gethealthie.com/] -------------------------------------------------------------------------------- About the role We are hiring a Full-Stack Senior Support Engineer to resolve complex issues and ensure Healthie’s customers have a seamless, reliable experience with our platform. In this role, you’ll dive deep into our codebase, investigate/solve bugs, and collaborate cross-functionally to drive resolution—helping providers and organizations deliver care without interruption. As a Senior member of our Support Engineering team, you’ll build tooling and solutions to reduce ticket volume, work with customers to troubleshoot and resolve technical issues, improve support documentation, collaborate closely to creatively solve problems with other engineering teams and departments, and develop automations to improve our internal workflows. You’ll apply your full-stack skills across Ruby on Rails, React, PostgreSQL, GraphQL and more while also gaining deep exposure to how healthcare technology is built and scaled. This role is ideal for curious, creative, detail-oriented, and empathetic individuals with a strong customer-oriented mindset. If you thrive on solving tricky problems, enjoy improving team efficiency, writing code that directly improves someone’s day, are eager to deepen your full-stack skills, and are motivated to make a real-world impact in healthcare, we’d love to meet you. -------------------------------------------------------------------------------- Details, details * This is a full-time, remote position based in the United States * The salary range is $160,000- $190,000 + annual company bonus and benefits * U.S. work authorization is required and Healthie does not provide sponsorship. -------------------------------------------------------------------------------- About you * You have 2-3 years of experience working as a full stack software engineer or other equivalent technical experience. * You have 2-3 years of experience in a customer facing technical role. * You have strong knowledge working with Ruby on Rails, React or other equivalent technologies * You have foundational knowledge working with relational databases and APIs. * Prior experience building internal or external support tools * Prior client-facing experience is a plus, ideally in a fast-paced startup environment, and understanding the value of cross-functional collaboration. * You bring sharp attention to detail and a high bar for quality in your work, especially when resolving customer-impacting issues. * You are confident troubleshooting technical systems and navigating through ambiguity to identify root causes and resolve issues. * You communicate complex technical concepts clearly and effectively, both internally and externally, adapting your style to the audience. * You’re proactive and pattern-oriented—when you see a recurring issue, you don’t just solve it once; you come up with solutions, share insights with Product, update internal documentation, and improve processes for the long term. * You are mission-driven, passionate about healthcare, and motivated by the opportunity to improve patient outcomes and provider experiences through technology. * You embody Healthie’s core values—Respect, Reliability, and Resilience—and live by our Good Citizen principles in the way you work, collaborate, and lead. -------------------------------------------------------------------------------- Interview Process * Quick chat with someone from our Talent team (15 minutes) * Interview with David Smith, Engineering Manager (30 minutes) * Take-home technical assessment (completed asynchronous) * In-person situational technical assessment with team members * Executive Interviews: * Meet with Justin, VP of Customer Support (30 minutes) * Interview with Ani, Director of Customer Engineering (30 minutes) * Connect with Cavan, CTO + cofounder (20 minutes) * Reference checks To learn more about Working at Healthie & our benefits, click here [https://www.gethealthie.com/careers]. -------------------------------------------------------------------------------- Healthie participates in e-verify

Responsibilities

The Senior Support Engineer will resolve complex customer issues by diving deep into the codebase, investigating bugs, and collaborating cross-functionally to ensure seamless platform experience for healthcare providers. Key duties include building support tooling, developing automations to improve internal workflows, and enhancing support documentation.