Start Date
Immediate
Expiry Date
29 Nov, 26
Salary
0.0
Posted On
04 Sep, 26
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Information Services
We're a growing managed service provider looking for a Senior Support Engineer who wants more than a break/fix role. This is a hands-on senior position where you'll be the technical backbone of one of our service teams - resolving the complex problems, mentoring the engineers around you, and helping shape how we deliver.
You'll work side by side with our Technical Manager and Service Desk to keep client environments stable, secure and always moving toward best practice. If you take pride in getting to the root of a problem and lifting the standard of everyone around you, we'd love to hear from you.
Advanced technical support You'll be the primary escalation point for our Level 1 and 2 engineers, diagnosing and resolving complex infrastructure, cloud and networking issues, and taking ownership of high-priority incidents through to resolution.
Service delivery & client experience You'll deliver responsive, high-quality support aligned to SLAs, communicate with clients in plain language (no jargon dumps), and make sure their environments stay stable, secure and well-documented.
Infrastructure & cloud You'll support and maintain Microsoft 365, Azure and hybrid environments, manage servers, virtualisation platforms and networks, and oversee backup, disaster recovery and security solutions.
Service coordination & SLA management You'll help keep the service team running smoothly - triaging service and project tickets, prioritising and reassigning based on skillset and urgency, monitoring performance against SLA targets, and flagging risks to management early. You'll also make sure support coverage stays aligned to client agreements.
Project delivery Working with our Technical Account Manager, you'll help scope, plan and lead the technical delivery of project work - balancing project and operational workloads so nothing slips.
Continuous improvement & leadership You'll spot recurring issues and drive Problem Management and Root Cause Analysis, develop technical standards, SOPs and documentation, and mentor junior engineers to raise the bar across the service desk.
A modern MSP stack, including:
Linked-in
Google