Senior Support Engineer at K2 Space

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

155000.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Desktop Support, Network Fundamentals, Customer Service, Collaboration Tools, IT Asset Management, Documentation, Mentoring, Microsoft 365, Windows, macOS, Linux, Python, Terraform, AWS

Industry

Defense and Space Manufacturing

Description

K2 is building the largest and highest-power satellites ever flown, unlocking performance levels previously out of reach across every orbit. Backed by $450M from leading investors including Altimeter Capital, Redpoint Ventures, T. Rowe Price, Lightspeed Venture Partners, Alpine Space Ventures, and others – with an additional $500M in signed contracts across commercial and US government customers – we’re mass-producing the highest-power satellite platforms ever built for missions from LEO to deep space. The rise of heavy-lift launch vehicles is shifting the industry from an era of mass constraint to one of mass abundance, and we believe this new era demands a fundamentally different class of spacecraft. Engineered to survive the harshest radiation environments and to fully capitalize on today’s and tomorrow’s massive rockets, K2 satellites deliver unmatched capability at constellation scale and across multiple orbits. With multiple launches planned through 2026 and 2027, we're Building Bigger to develop the solar system and become a Kardashev Type II (K2) civilization. If you are a motivated individual who thrives in a fast-paced environment and you're excited about contributing to the success of a groundbreaking Series C space startup, we’d love for you to apply. The Role Step into the heart of K2 Space’s operations where your expertise keeps our teams connected, our systems running, and our missions on track. You’ll be the go-to problem solver for our team ensuring the technology that powers our high-powered satellites works flawlessly every day. You’ll tackle complex challenges, streamline workflows, and implement solutions that scale with the fast pace of our missions. Every ticket you resolve, every system you optimize, and every process you improve directly supports our ability to design, build, and launch satellites that push the boundaries of what’s possible in space technology. This is hands-on high-impact work where your skills enable the extraordinary. Responsibilities Serve as senior support providing expert technical assistance and resolution for hardware, software, and system issues across the organization, with a focus on rapid response and high-quality outcomes Act as a primary point of contact for escalated technical issues from IT Service Desk, ensuring timely resolution and documenting solutions in the ticketing system Troubleshoot and resolve complex incidents involving end‑user devices, collaboration tools, AV equipment, and peripherals Manage and support IT asset lifecycle activities including provisioning, configuration, imaging, deployment, refresh, and secure decommissioning of devices Provide desktop and application support both in-person and remotely, delivering a high level of customer service and technical expertise to engineering, production, operations, and business teams Facilitate onboarding and offboarding processes, including account creation, access provisioning, and equipment setup to ensure seamless productivity from day one Collaborate with our cross‑functional IT teams (infrastructure, networking, security) to identify, coordinate, and implement solutions for recurring issues, process improvements, and technology enhancements Participate in IT projects and technology deployments, offering hands‑on support for rollouts, upgrades, and migrations Contribute to the development and maintenance of technical documentation, knowledge base articles, and standard operating procedures for support activities Ensure compliance with organizational IT policies, security standards, and industry regulations by applying consistent controls and practices during support and system changes Mentor and guide junior IT support team members, promoting best practices in troubleshooting, documentation, and customer engagement Qualifications Bachelor's degree in information technology, or a STEM discipline or equivalent 5+ years of professional experience in IT support roles Strong demonstrated expertise in desktop support (Windows, macOS, Linux), as well as mobile devices Proficient in troubleshooting common enterprise applications (Microsoft 365, Office Suite, email clients, and remote access tools) In-depth understanding of network fundamentals, including Zero trust networking, VPNs, TCP/IP, DNS, DHCP, and network troubleshooting Knowledge of Microsoft related tooling (e.g., PowerShell, Entra ID) Ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment Excellent communication skills with a focus on delivering clear and concise technical support and training to end users Nice to Have Experience with Powershell, Python or Bash Experience with Identity & Access management principles Experience with IaC tools like Terraform, opentofu or ansible Fluency with Linux systems Experience in supporting cloud environments such as Azure or AWS Compensation and Benefits: Base salary range for this exempt role is $125,000 – $155,000 + equity in the company Salary will be based on several factors including, but not limited to: knowledge and skills, education, and experience level Comprehensive benefits package including paid time off, medical/dental/vision coverage, life insurance, paid parental leave, and many other perks If you don’t meet 100% of the preferred skills and experience, we encourage you to still apply! Building a spacecraft unlike any other requires a team unlike any other and non-traditional career twists and turns are encouraged! If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know. Export Compliance As defined in the ITAR, “U.S. Persons” include U.S. citizens, lawful permanent residents (i.e., Green Card holders), and certain protected individuals (e.g., refugees/asylees, American Samoans). Please consult with a knowledgeable advisor if you are unsure whether you are a “U.S. Person.” The person hired for this role will have access to information and items controlled by U.S. export control regulations, including the export control regulations outlined in the International Traffic in Arms Regulation (ITAR). The person hired for this role must therefore either be a “U.S. person” as defined by 22 C.F.R. § 120.15 or otherwise eligible for a federally issued export control license. Equal Opportunity K2 Space is an Equal Opportunity Employer; employment with K2 Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Responsibilities

The Senior Support Engineer will provide expert technical assistance for hardware, software, and system issues, ensuring rapid response and high-quality outcomes. They will also manage IT asset lifecycle activities and collaborate with cross-functional IT teams to implement solutions.