Due to the continued growth of our support services customer base, we are looking to expand the support team further seeking a talented, self-driven individual who wishes to contribute to our ongoing success.

The role is primarily focused on support of multiple customers and is primarily based in our head office in in Alcester in Warwickshire.

Whilst working remotely is permitted for some periods this is predominantly an office based role on a maximum of 60%/40% split of in office and home working, with some customer site visits also required.

This role is aimed at an experienced engineer that has been exposed to multiple desktop and server technologies providing support to internal or external customers. This role is particularly suitable to people already working in an existing MSP environment and looking for to support a portfolio of technologies, or a person currently working at third line in a single customer environment, such as an internal support service.

The role will primarily involve managing incoming support tickets but also provide infrastructure support and management across many customers, covering Windows Server / Desktop, Storage, Networking, and Virtualised Environments.

As a member of a small team, the work is varied and may require simply following a process to resolve an issue or may stretch the engineer to find their own solutions to problems in products they have not seen before. You will also have direct access to our consultancy services to assist where needed.

You will gain access to multiple technology stacks with opportunities to cross-train into new technologies.

As the candidate’s knowledge and experience grows, there will be opportunities to attend both internal and external training courses and to gain certifications in NetApp, VMWare, Cisco, Microsoft, and other technologies as required by the business.

As new products are adopted by the company these will also be added to the portfolio, especially around managed services, security, and cloud-based products. As we deal with multiple technologies this role would suit an individual that is willing to apply their knowledge to multiple technology streams and become a good all-round engineer.

Simplify IT believe in their staff achieving and maintaining their vendor accreditations that ensure they are proficient in their product support, but also this benefits the company to attain partner status. To this end the role pays for all relevant training and certifications achieved above the basic salary and actively encourages and rewards accreditation.

Why Work for Simplify IT?

Simplify IT Solutions head office is based in Alcester, Warwickshire. The company was created by two exceptionally talented IT engineers with a flair for technology & business. Simplify IT specialise in NetApp Data Storage, Cisco and HPE Compute and Converged Architecture and are now recognised as leaders in our market.

You will get the opportunity to work side-by-side with our account managers and consultants, whilst being involved throughout the entire sales lifecycle. We pride ourselves on having one of the most highly skilled sales and technical teams in the UK, which encourages innovative thinking and strong career progression.

Minimum Requirements

• All candidates must be proficient in basic service desk concepts.
• Have a good knowledge of Microsoft Windows Server / Desktop troubleshooting knowledge.
• Have a good understanding of basic network, firewall, and virtualisation concepts
• Have previous senior support experience.
• Self-motivated, enthusiastic, and dependable.
• Good telephone manner.
• Customer focused
• Willing to be available as part of an out of hours on-call rota
• Able to physically install equipment on customer sites

The ideal candidate would have the following experience

• Good Desktop Support experience
• Working with end user devices and device management solutions
• Knowledge and experience of Microsoft 365 application suite
• Experience with Entra ID authentication
• Basic networking knowledge
• Experience with either Microsoft Endpoint Protection/Intune
• Technical understanding of TCPIP and DNS
• Other operating systems knowledge is an advantage
• Experience with type 1 virtualisation (any vendor)
• SQL server / Microsoft Dynamics exposure
• Email services experience
• Firewall experience

Benefits:

• Casual dress
• Education reimbursement
• Hybrid working between head office and home (60/40% split after probation)
• Job Types: Full-time, Permanent
• Salary: £40,000 – £45,000 dependent on current skillset
• 24 days holiday entitlement
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