YOUR MISSION

As a Senior Support Engineer at The Storytelling Company, you deliver remote support for the software and hardware components of the solutions we provide. Reported incidents (via JIRA) are related to issues in our Audio / Video (AV) solutions. While experience in the AV industry is a plus, it’s not a requirement—you’ll have the opportunity to learn on the job.
You’ll also support customers using our software, TSS, answering questions about how the product works, helping with technical difficulties, and collecting feature feedback. You and your team make sure issues are resolved or passed on to the right colleague, team, or partner.
You’ll work closely with our Product & Delivery teams to keep them informed and help create successful experiences for our clients. We value a structured approach to ticket handling, and your ability to organize and improve processes will be a big asset.
We’re also looking for someone with strong communication skills—clear, precise interaction with both clients and internal teams is key to reducing response times and improving support. Being able to triage and prioritize issues so they’re resolved right the first time is an important part of this role.
We continuously look for ways to improve our support processes, and we’d love a colleague who brings ideas to enhance automation, documentation, and the support structure overall.
Our team currently includes 3 experienced engineers, and we’re ready to welcome a fourth. If you’re a proactive team player with a knack for identifying and implementing improvements, we’d love to hear from you.

ABOUT US

The Storytelling Company creates experiences that go beyond the ordinary. By shaping spaces and environments, we help our clients engage their audiences in ways that are memorable, meaningful, and true to their identity. Every project starts with curiosity, exploring new ideas, technologies, and perspectives to deliver fresh, innovative solutions. We push boundaries through bold creative concepts and cutting-edge technology.
We build strong partnerships with our clients to bring their vision to life, crafting each story with care and a deep awareness of its impact on people, brands, and the world around us.
Now, tell us, what’s your story

Please refer the Job description for details