Senior Support Program Specialist - Partner Escalations at CyberArk

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Influencing, Communication, Presentation, Business Acumen, Analytical Skills, Technical Background, Project Management, Problem Solving, Partner Enablement, Content Creation, Cross-Functional Collaboration, Programme Management, CyberArk Technology, Cybersecurity, IAM

Industry

Computer and Network Security

Description

Company Description CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s AI-powered Identity Security Platform applies intelligent privilege controls to every identity with continuous threat prevention, detection and response across the identity lifecycle. With Identity Security, organizations can reduce operational and security risks by enabling zero trust and least privilege with complete visibility, empowering all users and identities, including workforce, IT, developers and machines, to securely access any resource, located anywhere, from everywhere. Learn more at cyberark.com. Copyright © 2026 CyberArk Software. All Rights Reserved. All other brand names, product names, or trademarks belong to their respective holders. Job Description The Senior Support Program Specialist - Partner Escalations, plays a critical role in empowering CyberArk’s channel partners with the knowledge, resources, and training needed to effectively sell, implement, and support CyberArk’s Identity Security solutions. This role focuses on driving partner competency, adoption, and revenue through tailored enablement programmes, technical workshops, and close collaboration with internal teams to deliver a consistent, high-value partner experience. Responsibilities Develop & Deliver Enablement Programmes: Design and execute technical enablement plans for partners, covering topics such as PAM adoption, problem-solving frameworks and new product features. Content Creation: Develop high-quality enablement materials, including presentations, guides, newsletters, and training content for partner consumption. Cross-Functional Collaboration: Work closely with Channel Account Managers, Product and Support teams to align enablement initiatives with overall strategy. Programme Management: Ensure consistency and quality across partner programmes, managing operational aspects and driving accountability. Feedback Loop: Gather insights from the field to refine enablement strategies and continuously improve programme effectiveness. Essential Skills & Competencies Strong relationship-building and influencing skills. Excellent written and verbal communication, with strong presentation abilities. Business acumen and analytical skills for data-driven decision-making. Technical background. Project management experience preferred. Hands-on approach with creative problem-solving skills. Customer/partner-focused mindset with a drive for measurable outcomes. Qualifications Expert-level experience with CyberArk technology or: Experience in cybersecurity, Identity & Access Management (IAM), or related technology fields is highly beneficial. Understanding and experience of large enterprise IT environments, and related ITSM processes. #LI-FH1 Additional Information We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy. CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs. Career Site Location: United Kingdom, London

Responsibilities

This role is responsible for developing and executing technical enablement plans and creating high-quality training materials to empower channel partners to sell, implement, and support CyberArk solutions. The specialist will collaborate cross-functionally to ensure program consistency and gather field feedback to continuously refine enablement strategies.