WANT TO HELP BUILD THE BEST CUSTOMER SUPPORT IN FINLAND FOR THE FUTURE OF MAINTENANCE SYSTEMS?

We’re looking for an experienced Senior Support Specialist to join our VincitEAM product team. In this role, you’ll take our support operations to the next level – solving customer challenges quickly, professionally, and with a human touch. You’ll also play a key part in shaping how our support processes evolve. We’re looking for both a doer and a thinker.

Help our enterprise customers solve issues in their day-to-day operations
Help our EAM consultants to utilize best practices
Handle a wide range of topics from technical troubleshooting to configuration support
Collaborate with Product, Operations, Customer Success, and Sales teams
Improve support processes and contribute to a shared knowledge base
Be a key player in improving the ways VincitEAM is used and implemented
Communicate clearly and professionally – even under pressure
You’ll be backed by an experienced team, but we expect you to work independently, take initiative, and bring structure to your work.