ABOUT THE ROLE

As a Senior Support Worker, you will:

• Provide high-quality support to people we support, ensuring their personal needs, daily living, and social activities are met.
• Follow person-centred care plans, ensuring ongoing review and updates in collaboration with management.
• Administer and accurately record medication in line with procedures.
• Ensure service users access the community, attend medical appointments, and develop independence.
• Maintain a safe and clean environment, ensuring high standards of hygiene and personal care.
• Accurately complete daily records, incident reports, and other key documentation.
• Support individuals in managing their personal finances and maintaining relationships with family and professionals.
• Follow company safeguarding policies, escalating concerns appropriately.

ADDITIONAL RESPONSIBILITIES AS A SENIOR SUPPORT WORKER

• Mentor and guide support Workers, ensuring they have the tools and confidence to provide high-quality care.
• Oversee daily documentation to ensure accuracy and compliance.
• Contribute to supervisions and performance reviews of Support Workers.
• Organise and lead shifts, ensuring responsibilities are clearly allocated and completed.
• Identify performance issues within the team and escalate where necessary.
• Take responsibility for daily audits to ensure the service meets regulatory and company standards.
• Ensure policy and procedures are followed at all times, acting as the first point of contact for guidance and escalation.
• Assist with new colleague inductions, including agency staff.
• Participate in the Senior on-call rota, providing additional leadership support when needed.