Job Overview
As a Senior Support Worker, you will play a crucial role in ensuring the effective delivery of care services. Your key responsibilities include rostering, booking training, and medication ordering and administration. This role is vital in maintaining high standards of care and support within the East/West Kent department.

Responsibilities and Duties

• Rostering: Develop and manage the weekly and monthly staff schedules to ensure adequate coverage in all supported living homes. Adjust rosters to accommodate staff leave, sickness, and emergency absences. Ensure that staff distribution matches the needs of the service users and the operational requirements of each home.
• Weekly payroll: Accurately calculate and process the weekly payroll for all support workers. Ensure that all hours worked are correctly recorded and that any overtime or deductions are appropriately applied. Collaborate with the HR manager to ensure timely and accurate payments. Address any payroll discrepancies and resolve them efficiently, ensuring that staff are compensated correctly and on time. Maintain detailed records of all payroll transactions and provide reports as needed for auditing and compliance purposes.
• Book Training: Coordinate and schedule all necessary training sessions for support workers, ensuring they are up to date with mandatory training requirements and any additional courses that enhance their capabilities. Track and document training compliance and follow up with staff to ensure participation and completion. You will need to work with the internal trainers to successfully complete this task.
• Medication Ordering: Oversee and manage medication orders for all service users. Ensure accurate logging on the eMAR system. Conduct regular digital audits of the eMAR system to promptly identify and highlight discrepancies.
• Conducting Employee Investigations: Lead and manage thorough employee investigations during disciplinary procedures or when there is a concern about their conduct. Gather all relevant information and evidence, interview involved parties, and ensure that investigations are conducted in a fair and unbiased manner. Document findings comprehensively and provide recommendations for action as appropriate. Work closely with the HR manager to ensure that all procedures are compliant with company policies and employment law.
• Duty Day: Manage the duty desk on rotation with your co-workers. The duty desk responsibilities include being the primary point of contact for staff, families, external professionals and service users, handling urgent issues, and ensuring smooth daily operations. This role requires excellent communication and problem-solving skills, as it involves coordinating with various team members and addressing any immediate concerns that arise.
• On-Call Procedure: Support the company’s on-call procedure on a rotational basis as agreed with your line manager. This involves being available to address urgent issues or emergencies outside of regular working hours, ensuring that service users’ needs are met promptly and efficiently.
• Internal Handovers and Movement: Manage the internal weekly handovers and the movement of employees. Ensure that all relevant information is communicated effectively during handovers and that employees are smoothly transitioned between assignments or locations. This helps maintain continuity of care and operational efficiency within the supported living homes.

Qualifications

• All senior support workers must have or be working towards an NVQ Level 3.
• Experience in managing supported living services is essential for this role, as understanding the structure of these services is crucial for successfully executing responsibilities.

Working Conditions
You will be required to fulfil a 40-hour work week contract. On designated duty days, your primary location will be the head office, Victory House. On all other days, you will be required to work in the supported living homes you are assigned to oversee. Flexibility in working hours is essential to effectively meet the role’s demands and provide adequate supervision to all support workers within your designated area.
Salary and Benefits
Equal Opportunity Statement
The organisation aims to ensure that all staff, are treated fairly and that diversity is celebrated within the service.
Staff will be recruited in line with safer recruitment practices and the Equality Act 2010, with equal opportunities no matter an individual’s protected characteristics.
The organisation is committed to recruiting, employing and developing the best staff with a focus on their skills, values, qualifications and commitment to providing safe, caring, responsive, effective, well-led care and support to our service users. The Organisation aims to employ quality people who represent the diverse nature of the community we serve.
Job Types: Full-time, Permanent
Pay: £26,083.20-£27,227.20 per year

Benefits:

• Casual dress
• Company pension
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Work Location: In person
Application deadline: 18/07/2025
Reference ID: SSWR0

• Rostering: Develop and manage the weekly and monthly staff schedules to ensure adequate coverage in all supported living homes. Adjust rosters to accommodate staff leave, sickness, and emergency absences. Ensure that staff distribution matches the needs of the service users and the operational requirements of each home.
• Weekly payroll: Accurately calculate and process the weekly payroll for all support workers. Ensure that all hours worked are correctly recorded and that any overtime or deductions are appropriately applied. Collaborate with the HR manager to ensure timely and accurate payments. Address any payroll discrepancies and resolve them efficiently, ensuring that staff are compensated correctly and on time. Maintain detailed records of all payroll transactions and provide reports as needed for auditing and compliance purposes.
• Book Training: Coordinate and schedule all necessary training sessions for support workers, ensuring they are up to date with mandatory training requirements and any additional courses that enhance their capabilities. Track and document training compliance and follow up with staff to ensure participation and completion. You will need to work with the internal trainers to successfully complete this task.
• Medication Ordering: Oversee and manage medication orders for all service users. Ensure accurate logging on the eMAR system. Conduct regular digital audits of the eMAR system to promptly identify and highlight discrepancies.
• Conducting Employee Investigations: Lead and manage thorough employee investigations during disciplinary procedures or when there is a concern about their conduct. Gather all relevant information and evidence, interview involved parties, and ensure that investigations are conducted in a fair and unbiased manner. Document findings comprehensively and provide recommendations for action as appropriate. Work closely with the HR manager to ensure that all procedures are compliant with company policies and employment law.
• Duty Day: Manage the duty desk on rotation with your co-workers. The duty desk responsibilities include being the primary point of contact for staff, families, external professionals and service users, handling urgent issues, and ensuring smooth daily operations. This role requires excellent communication and problem-solving skills, as it involves coordinating with various team members and addressing any immediate concerns that arise.
• On-Call Procedure: Support the company’s on-call procedure on a rotational basis as agreed with your line manager. This involves being available to address urgent issues or emergencies outside of regular working hours, ensuring that service users’ needs are met promptly and efficiently.
• Internal Handovers and Movement: Manage the internal weekly handovers and the movement of employees. Ensure that all relevant information is communicated effectively during handovers and that employees are smoothly transitioned between assignments or locations. This helps maintain continuity of care and operational efficiency within the supported living homes