Build high performing onshore and offshore teams by developing, mentoring, and retaining engaged high performing staff to support programming and corporate strategic objectives

• Review survey document and provide consultation for accurate programming, optimal data layout and respondent experience.
• Program various complexity surveys in survey platform(s) (Decipher and/or CMIX).
• Create OR Update programming templates and co-ordinate with R&D team for custom features.
• Plan “project handover in multiple shifts” and “task division within team”. Ideally, ATL should program complex portion OR new functionality and share other programming tasks within team to expediate programming.
• Optimize code and update template to manage project’s repetition need
• Maintain positive programming spirit when accidental mistake happens. Advocate “learn and share” culture.
• Program multiple surveys in parallel and deliver initial test links/ changes as per established timeline. Be thought partner and recommend option to expediate programming edits and better user experience.
• Figure out options to expediate programming edits. Justify turnaround time (TAT) to client with reasonable summary and recommend alternative options to expediate edits
• Test surveys and validate programming content / logic (piping, masking, skip, complex priority and other logic) by conducting code review /link testing / checking simulated data. Co-ordinate with other programming team OR QA team for further QA assistance.
• Support PM team OR client in creating custom reports
• Co-ordinate with team to conduct data check multiple times throughout project life cycle.
• Lead programming related discussion with client and PM team about best programming practices and provide optimal solution for specific context
• Coordinate with translation team/ third party suppliers for translations, language overlays
• Assist in mentoring existing OR new hire staff for required technical skills