ABOUT US

Green Link Digital Bank is Singapore’s inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum of 5 years of experience in an IT infrastructure support role.
• Hands-on experience with containers and Kubernetes operations (deploy/upgrade, networking, storage, security, backup/DR).
• Strong knowledge of server technologies (Windows Server, Linux), networking (TCP/IP, DNS, DHCP), and virtualisation (VMware, Hyper-V).
• Experience with cloud platforms (AWS, Azure) is a plus.
• Technical certifications in cloud and system technologies (e.g., CCNA, Microsoft Azure Administrator Associate, VCP, VMCE, CEH) are advantageous.
• Proficient in scripting and automation tools (PowerShell, Bash, Python).
• Familiarity with ITIL processes and best practices in IT service management.
• Excellent troubleshooting skills with a problem-solving mindset.
• Strong communication and interpersonal skills, with the ability to work collaboratively.Motivated team player with attention to detail, capable of working independently as well.
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  By submitting your application, you have given your consent for us to collect, use and retain your data for a year as according to our prevailing data retention and PDPA policies. Should you have any enquiries on our data policy, please contact us at CustomerSupport@glbank.com

• Gather business and/or application requirements on the infrastructure, conduct impact analysis, suggest design/re-design to integrate the change into the existing environment.
• Manage systems changes through established change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (e.g., service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Execute service continuity measures, e.g., backup/restore procedures & disaster recovery plan dry run to ensure continuous operation of the business.
• Manage budget, resources, and schedule for system implementation/operation activities; ensure deliverables meet client requirements and quality standards.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
• Ensure the management of systems adhere to ITIL best practices / ITSM and methodologies (e.g., change management, release management, incident management, problem management, configuration management).
• Actively monitor system and network performance, ensuring high availability and reliability of infrastructure components.
• Manage and track IT assets throughout their lifecycle, ensuring accurate documentation and compliance with organizational policies.
• Coordinate and execute patch management processes for systems and applications to safeguard the IT environment against vulnerabilities.
• Collaborate with cross-functional teams to ensure infrastructure changes are planned, tested, and documented according to established change management protocols.
• Generate and analyse performance metrics and reports, proactively identifying areas for improvement and optimisation.
• Develop and maintain system monitoring solutions to alert the team of potential issues before they impact operations.
• Provide technical guidance to team members while fostering a collaborative and knowledge-sharing environment.
• Stay abreast of industry trends and emerging technologies to recommend enhancements to our IT infrastructure.