Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We’re looking for a Senior System Administrator to join our Managed IT team of engineers. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you’d like to join, read on!

• Maintain essential customer managed IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and backups devices
• Troubleshoot, design, and deploy Windows Server 2012/2016/2019/2022 to suit customer needs
• Administer, Install and troubleshoot MS Office 365, Google G-Suite or other 3rd party e-mail services
• Administer, Install, design and troubleshoot VMware and Hyper-V virtualization instances to include virtual machines, virtual memory, virtual storage and virtual compute capabilities
• Administer, troubleshoot, design and configure Active Directory Forests, Domains and Advanced Group Policy in Windows Server
• Expert troubleshooting of server roles and features (File, Print, Web, DHCP, DNS, DC Servers)
• Troubleshoot, design, configure, update and/or modify Azure configurations to include Azure AD
• Troubleshoot advanced TCP/IP, DHCP, DNS protocol issues; coach lower level engineer in the proper process and procedure to quickly resolve common or uncommon issues
• Troubleshoot, design, configure and install RAID configurations based on customer needs
• Troubleshoot, design, configure physical server hardware to ensure optimal performance and usability
• Interact with other engineers and help desk support technicians to troubleshoot, identify root cause, and provide technical support for our customers; keeping communication lines open and effective
• Manage large sized projects without assistance; serve as subject matter expert
• Act as a Tier 3 escalation point for the resolution of complex issues and incidents that exceed Tier 2 skills or require higher level attention
• Provide on-call support as part of a scheduled rotation with other team members
• Respond to incidents or service requests via phone, chat, E-mail or ticketing system.
• Use expeditious resolution strategies to improve customer service, perception, and satisfaction
• Exercise sound judgement and creativity to prioritize outstanding support requests or incidents
• Follow incidents through to resolution and ensure timely incident response and documentation
  Job Type: Full-time, On-site (not remote or hybrid) Schedule: Monday - Friday 8:00AM - 5:00 PM With opportunities to volunteer for on-call rotation Visit our website: lesolson.co