Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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REQUIREMENTS:

• Remote and onsite endpoint support – Ios & windows
• Application troubleshooting & basic networking support
• Basic server management skills
• Asset hardware management skills
• Coordinating Go-Live’s and UAT’s
• English - min. B2
• Polish - min. B2
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• Working knowledge of Switching & Routing (Cisco based)
• Working knowledge of Cisco Meraki
• Working knowledge of cloud infra (MS Azure, MS Intune, Autopilot)
• Installing and configuring computer hardware, infrastructure hardware, operating systems, and applications.
• Providing LAN and WAN support to the Network Engineers, desktop configurations, MS Office, Outlook configurations, and asset management.
• Monitoring and maintaining computer systems and networks, including remote desktop support and application troubleshooting.
• Providing technical assistance to staff or clients, both in-person and over the phone, to set up systems or resolve issues.
• Troubleshooting system and network problems, diagnosing, and resolving hardware or software faults.
• Supporting the roll-out of new applications and projects, including setting up new user accounts and managing password and access issues.
• Maintaining comprehensive documentation related to the IT Department, such as vendor purchase orders, invoices, and asset management records.
• Prioritizing and managing multiple open cases simultaneously, ensuring timely resolution.
• Establishing and maintaining positive working relationships with customers, users, and other professionals, including software developers.
• Managing the inventory of equipment, consumables, and other supplies, maintaining an accurate IT assets list. #
• Quarterly reconciliation of production assets vs asset database.
• Tracking asset movement & Managing stocks of equipment, consumables and other supplies.(IT Assets List)
• Prioritizing and managing many open cases at one time.
• Maintaining documentation related to IT Department (network diagrams, account specific application inventory, PRs, POs, invoices, asset allocation & release, asset tagging etc.)
• Supporting the roll-out of new applications/ new projects setting up new users’ accounts and profiles and dealing with password and access issues
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Act as local PM for new deployments of hardware, applications etc.
• Conduct & Coordinate UATs for new deployments & implementations
• Manage & actively participate in internal & external audits (from an IT perspective)
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
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