Senior System Analyst at AIS

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Analysis, Microsoft Dynamics 365, CRM Implementation, Requirement Analysis, Documentation, System Design, Configuration, Data Migration, Change Management, Training, Problem Solving, Communication, Collaboration, Power Platform, Analytical Skills, Technical Specifications

Industry

Telecommunications

Description

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. We are looking for potential candidates who are eager to learn and grow to join our young talent team. Job Posting Location Bangkok Job Summary We are seeking a highly skilled System Analyst to support the implementation and ongoing optimization of Microsoft Dynamics 365 Sales and Customer Service. The System Analyst will work closely with business stakeholders, technical teams, and implementation partners to analyze requirements, design solutions, and ensure seamless integration of business processes into Dynamics 365. This role will be key in bridging the gap between business needs and technology solutions, driving user adoption, and ensuring maximum value from the platform. Job Description Key Responsibilities Requirement Analysis & Documentation Collaborate with stakeholders to gather, document, and validate business requirements. Translate business needs into functional and technical specifications for Dynamics 365. Conduct gap analysis between current processes and Dynamics 365 capabilities. System Design & Configuration Support solution design and configuration of Dynamics 365 Sales and Customer Service modules. Assist in customizing forms, views, workflows, dashboards, and reports. Recommend best practices and leverage out-of-the-box capabilities where possible. Implementation Support Act as liaison between business users and technical/development teams. Assist in system testing (functional, integration, UAT) and support defect resolution. Participate in data migration activities, ensuring accuracy and completeness. Change Management & Training Develop user stories, process flows, and system documentation. Support training and onboarding for end-users and super users. Promote adoption by assisting with communication and change management activities. Ongoing Support & Optimization Provide post-implementation support and resolve system-related issues. Continuously assess system performance and recommend improvements. Monitor Dynamics 365 updates and assess impact on existing functionality. Qualifications & Skills Bachelor’s degree in information systems, Computer Science, Business Administration, or a related field. Proven experience (3–5+ years) as a System Analyst or similar role in CRM implementations, preferably with Microsoft Dynamics 365 Sales and Customer Service. Strong understanding of CRM processes (sales pipeline, opportunity management, case management, customer service operations). Hands-on experience with Dynamics 365 customization and configuration. Familiarity with Power Platform tools (Power Automate, Power Apps, Power BI) is a plus. Knowledge of data migration, system integration, and reporting tools. Strong analytical, problem-solving, and communication skills. Ability to work collaboratively with cross-functional teams and external vendors. Holding any Microsoft Dynamics 365 certification will be considered a strong advantage. Recruiter Natthanrat Padphong (ณัฐธัญรัฏฐ์ ผัดผ่อง) AIS is transforming from “Telecom Service Provider” into “Digital Life Service Provider” offering innovative services for customers’ daily life. We realize that people are the most important factor to drive sustainable growth of the company. We always strive to develop and create growing opportunity for our people by offering challenging work according to individual’s talent. As we are adapting ourselves to rapidly changing environment, our people will have opportunity to work in various challenging projects. Our culture emphasizes teamwork and meritocracy as we believe that people are the most important factor behind our success.

Responsibilities

The Senior System Analyst will support the implementation and ongoing optimization of Microsoft Dynamics 365 Sales and Customer Service. This role involves collaborating with stakeholders to analyze requirements, design solutions, and ensure seamless integration of business processes into Dynamics 365.