Senior System Analyst at Bonapolia

Almaty, Masovian Voivodeship, Kazakhstan -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Analysis, Business Analysis, Process Mapping, Requirements Analysis, Documentation, API Integration, Workflow Design, Incident Management, Support Systems, Stakeholder Management, Automation, SLA Design, KPI Tracking, Technical Documentation, Communication

Industry

IT Services and IT Consulting

Description

We are looking for a Senior System Analyst: Tech Level: Senior Language Proficiency: Upper-Intermediate Employment type: Full time Candidate Location: Poland is preferable, Europe, Kazakhstan possible Working Time Zone: CET Start: asap Planned Work Duration: 3-4 months 👥 Customer Description: A global mobility and urban services platform that allows users to book rides or other services and negotiate fares directly with service providers. The platform offers a variety of services including ride-hailing, intercity travel, delivery, and task assistance, operating in multiple cities across various countries and serving a large global user base. 🧩 Project Description: The project focuses on optimizing support processes and automation within a large-scale service platform. The specialist will gather requirements, design workflows and SLAs, collaborate with engineering and product teams, and ensure measurable impact through data-driven improvements. 🤝 Soft Skills: • Highly proactive with the ability to independently identify stakeholders and drive tasks to completion • Stakeholder management – comfortable interacting with various stakeholders, from senior developers to product managers. • Curious mindset – challenges existing processes and looks for continuous improvement. • Strong communication – able to have project-related conversations with product managers and other team members. • Strong time management, organization, and reliability 💡 Hard Skills / Must Have: • 3+ years of experience as a Business or System Analyst or in a similar role • Experience with support or incident management systems • Strong process mapping, requirements analysis, and documentation skills • Good technical understanding of integrations including APIs and workflows 📌 Responsibilities and Tasks: • Analyze and improve support processes including verification, first-line support, and incident management • Collect and document requirements and translate them into system specifications and user stories • Design and optimize automation flows, SLAs, and escalation rules • Collaborate with engineers, product managers, and support teams to deliver effective solutions • Track KPIs and ensure automation delivers measurable impact 🧪 Technology Stack: System Analysis 📞 Interview stages: • English check (15 minutes) • internal technical interview (1-1,5hour) • client interview (1 hour) • client interview – cultural fit (45 minutes) 📩 Ready to Join? We look forward to receiving your application and welcoming you to our team!

Responsibilities

The specialist will analyze and improve support processes, including incident management and verification workflows. They will also collaborate with cross-functional teams to design automation flows and track KPIs to ensure measurable impact.