This is a superb opportunity to join an award-winning technology company who develop superior solutions for their professional services client base. As market leaders in Australia, their business is rapidly expanding into global markets (UK, US, Canada & NZ).

In this role you will provide a single point of contact for end users to receive support and maintenance within the organisations desktop computing environment.

Key responsibilities include:

• Assist the Systems Administrators and IT Manager with desktops, servers, and infrastructure maintenance.
• Supporting users with Windows 10, and desktop applications issues and requests
• Troubleshooting Windows OS in an efficient and professional manner
• Ensuring all service requests are resolved within defined service levels and according to their priority
• Responsible for basic Systems Administration and Network Support requests
• Adhering to IT afterhours rostering schedules
• Supporting and troubleshooting Mobile Devices
• Assisting with security tasks/audits
• Leading revamps of support processes to improve the standards and quality of service
• Mentoring new support Engineers and providing guidance on cross-regional tasks / projects
• Additional tasks as required

Knowledge and Experience Required:

• Demonstrated experience supporting Windows 10 operating systems in complex and business critical environments
• Experience in creating and deploying images to Windows desktops and laptops
• Experience in working in Microsoft Servers 2012/2016 and Active Directory environment
• Basic networking knowledge
• Basic Office 365 administration knowledge
• Exposure to cloud computing is advantageous
• Ability to communicate clearly, to provide clear direction both in writing and verbally
• Excellent communication skills (both written and verbal), high level of professionalism and maturity and the ability to manage stressful situations
• Passionate about new technologies and show willingness to learn
• 2 + years’ experience in a system/helpdesk support environment.

Staff benefits include:

• Fully stocked kitchens (daily breakfast and snacks) with lunches provided 2-3 times per week and free barista coffees
• 5 additional days of wellbeing leave per annum
• Monthly massages
• Free gym membership
• Ongoing professional development opportunities and career pathway program with formal career growth program
• Video games consoles, pool tables and ping pong comps
• Rewards & recognition programs

Salary : $90K - $95K + Super

If you are ready for a dynamic career move please forward your CV to Coadys via the SEEK application link for immediate consideration.

Please note only shortlisted candidates will be contacted.

Pay: $90,000.00 – $95,000.00 per year

• Work Location: Hybrid remote in Sydney NSW

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