SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES:

• Team-first mindset, extreme ownership of systems under your care with minimal oversight
• Microsoft 365 (Admin Center, SharePoint, Teams, OneDrive, Copilot)
• Microsoft Windows Server 2016, 2019, 2022 Setup, Configuration and Administration
• Microsoft Entra ID (formerly Azure AD), Active Directory, DNS, DHCP
• Intune, Autopilot, Defender, and Conditional Access policy creation
• VMware vSphere, Veeam, enterprise NAS administration
• Meraki (MX, MR, MS), Cisco Umbrella, Firepower, AnyConnect VPN, VLAN setup and troubleshooting
• Zoom VOIP platform
• Proofpoint Email Security
• Remote tools (ConnectWise, RDP, SSH)
• Microsoft Office products such as Word, Excel, Outlook, Visio and PowerPoint
• Hardware upgrades, OSI model, Linux CLI experience, Windows event log review

GENERAL KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of enterprise-level storage, management, backup and security methodology
• Knowledge of TCP/IP, network ports, network designs, network monitoring and tools
• Knowledge of technical writing principles and practices
• Knowledge of compliance requirements, including SEC and SOX
• Understanding of how to implement and record a disaster recovery plan
• Understanding of the Principle of least Privilege
• Understanding of the CIS benchmarks and NIST security framework
• Strong detail-oriented, systematic troubleshooting and problem-solving skills and can keep calm under tight time constraints and high pressure.
• Strong and personable communication skills, including verbal, face-to-face, written, presentation, end-user training, and leadership reporting, ability to work well with a team
• Self-starter with ability to quickly learn and apply new concepts, principles and solutions
• Willingness to be flexible and adaptable to fast-changing priorities and schedules
• Maintain effective working relationships with employees, vendors and supervisors
• Strong understanding of customer service methods and theory
• Experience reading and creating technical drawings and network maps

MINIMUM EXPERIENCE & QUALIFICATIONS:

• 10+ years of IT experience (hardware, software, systems)
• 6+ years of Microsoft 365 and cloud/SaaS platform administration
• 6+ years in VMware, storage, backup, and server infrastructure
• 4+ years in customer service, project, or leadership context
• Experience leading IT projects and supporting modernization initiatives
• Previous experience in an enterprise-level IT environment
• Strong documentation, communication, and team collaboration history
• Associate’s degree or higher (or equivalent coursework)
• Clean criminal record, valid driver’s license

Certifications (Required or Equivalent Experience):

• CompTIA A+, Network+, Security+, ITIL Foundation, CompTIA Project+
• Microsoft 365 Administrator or Endpoint Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Information Protection and Compliance Administrator Associate, MCSA, MCSE
• VMware VCP or comparable virtualization certification
• Cisco CCNA

• Ownership of the System Administration Pillar of the Sterling IT Department
• Administration of Microsoft 365, Exchange Online, Entra ID, SharePoint, OneDrive, Teams, Microsoft Copilot and other SaaS platforms
• Designing and enforcing Intune, Autopilot, and Conditional Access policies for device management
• Administration of VMware vSphere virtual environments, including NAS storage and backup strategy using Veeam
• Collaborating with Helpdesk Manager, Cyber Security Manager and Yardi System Admin
• Administration of Meraki networking devices and Cisco Firepower firewalls, including VPN
• Monitor logs, alerts, and service dashboards for performance, uptime, and security
• Serve as Tier III escalation point for support issues and access requests
• Evaluate new platforms or services and lead their secure implementation upon approval
• Create and maintain documentation for systems, policies, and SOPs
• Ensure all systems are patched, secured, and optimized regularly
• Assist in preparing materials and responses for IT audits, vendor due diligence, investor evaluations, and disaster recovery testing, ensuring all systems meet compliance standards
• Collaborate across departments to align IT tools with business goals, provide solutions and answer technical questions