POSITION PURPOSE

Reporting to the Senior Manager, Information Technology, the incumbent installs, configures and maintains the server infrastructure and systems to support and improve the efficiency of the organization’s operations. Ensures that the IT assets for its designated group or team are managed in a manner that maximizes the use of the University’s technical resources and ensures the stable, secure and consistent performance of the infrastructure.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL INCLUDE:

• System Maintenance and Repair: Identifies diagnoses and develops solutions, including system patches or version upgrades, to repair and resolve technical issues with the server infrastructure systems in a timely manner. Maintains core application infrastructure, including virtual servers, networks and firewalls.Acts as an escalated level (or highest level in some faculties/services) of support for other technicians/analysts to resolve complex server infrastructure issues.
• New Technology Assessment and Advice: Conducts market research, technology assessments and analysis and provide advice to clients for the effective selection and integration of systems within the existing infrastructure. Supports the Manager in the design of the server infrastructure and systems by providing advice and recommendations in order to continuously improve their operation. Assists in the evaluation of software options (custom versus off-the-shelf) to determine hardware requirements to support the IT solution.
• Server Maintenance: Monitors the performance of the server infrastructure to ensure they are at all times capable of supporting the business needs of the University. Conducts testing of new or customized application modules to ensure application meets specifications. Provides ongoing maintenance and operational support for applications.
• Technical Advice: Exchanges technical expertise with peers in order to support the maintenance and operation of the University’s server infrastructure. Provides technical expertise, training, and consultation to other staff. Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools and provides input to strategies for ongoing support and upgrade of these systems.
• Project Management: Manages small to medium sized projects. Supports application lifecycle and applies and follows appropriate change management methodologies and best practices. Develops or modifies software code to meet specifications or facilitate integration.