JOB SUMMARY

The System Analyst III is responsible for analyzing, designing, and implementing IT systems to meet organizational needs. This role involves investigating incidents or issues to determine their functional cause by using tools to query databases, review log files, and inspect application messages for interfaces. Additionally, the System Analyst III ensures that systems are optimized for performance, scalability, and security, while aligning with the organization’s strategic goals.

QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Information Technology, or Information Systems required
• Master’s Degree in Information Systems, IT Management or Business Administration (MBA) with a technology focus preferred
• 4-6 years of experience in system analysis, design, and implementation in a business or IT environment required or
• 4-6 years of experience leading or managing system-related projects, working with cross-functional teams, and successfully implementing business-critical systems required

KNOWLEDGE, SKILLS AND ABILITIES

• Strong understanding of System Development Life Cycle (SDLC), including but not limited to, planning, analysis, design, testing, and implementation.
• Familiarity with business analysis tools, such as Microsoft Visio, adobe workflow, or other process modeling tools for creating flowcharts and process diagrams.
• Experience working with cloud technologies (e.g., AWS, Azure) for system deployment, integration, and scalability.
• Experience with databases including but not limited to, SQL Server, Oracle, MySQL, as well as data modeling, query writing, and database optimization.
• Familiarity with Business Intelligence (BI) tools, including but not limited to, Power BI, Tableau, or Qlik to design dashboards and reporting solutions.
• Knowledge of programming languages (e.g., SQL, Java, Python) for system customization, scripting, and data manipulation is an asset.
• Excellent communication skills
• Strong attention to detail.

• Works closely with business stakeholders and users to gather and document needs, understand business processes and translate into technical specifications.
• Conducts feasibility studies to assess the cost, time and technology constraints of system changes or solutions.
• Designs high-level and detailed solutions by creating data models, work flows, user interfaces and process diagrams as needed for system design.
• Leads system configuration, customization, testing and implementation of new systems or upgrades.
• Designs and implements new or optimized processes.
• Provides training, documentation, and support for users impacted by system changes or new implementations.
• Analyzes business processes and workflows to identify inefficiencies, redundancies and improvements.
• Oversees system maintenance and support, ensuring systems operate efficiently and with minimal downtime.
• Recommends upgrades and enhancements, implementing system upgrades and patches.
• Troubleshoots issues and provides resolution, acting as the primary escalation point for complex system issues.
• Ensures systems comply with relevant regulations and industry standards. This includes data security, privacy, and audit requirements.
• Implements and monitors protocols to protect the integrity and confidentiality of data, ensuring security best practices.
• Performs other duties as assigned.
• Complies with all policies and standards.