OVERVIEW OF ROLE:
Under the general direction of Applications Services Manager, the Senior Systems Analyst oversees the software management lifecycle for all enterprise and critical applications deployed across UPMC’s international facilities. Responsible for the on-going assessment, design, and development and implementation of administrative and clinical systems. Specifically, collect and transform large quantities of information into meaningful business requirements; develop and modify requirements documentation for the design and implementation of hospital administrative and clinical information systems; critically evaluate information from various sources, distinguish user needs from actual business needs and partner with business users, project managers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations. Ensures the continued optimization and alignment of UPMC’s investment in software
PRIMARY DUTIES AND RESPONSIBILITIES:
- Develop and maintain tools and processes to effectively manage the full lifecycle of UPMC’s inventory of software applications across facilities in Europe and future expansion.
- Define external interfaces, constraints, quality issues and other non-functional requirements.
- Partner with project managers to complete requirements documentation in accordance with project schedule.
- Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
- Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
- Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
- Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.
- Develop and execute project presentations.
- Participate in special projects as required.
- Participate in the development of various departmental training initiatives.
- Manage application pipeline of requests, prioritizing with relevant stakeholders and application workgroups.
- Manage the full lifecycle of application integrations.
- Interview end users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
- Develop, implement, and maintain rigid upgrade/patching processes to include comprehensive testing (functional, unit, end-user), validation, and go-live decision making.
- Develop, implement, and maintain a comprehensive training program for end-users, ensuring optimal use of all applications and their future improvements.
- Develops and maintains a disciplined documentation strategy to ensure complete and updated set of functional and technical requirements, evaluation criteria, process flows, operational routines, training materials, etc. and are made available across the organization as appropriate.
- Performs vendor management by maintaining oversight and escalations of all issues and product enhancements. Monitors vendor’s performance in accordance with purchasing, services, and support contracts.
- In collaboration with technical team, facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution.
- Performs additional duties and management responsibilities as assigned.
- Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
- Responsible for ensuring that service is provided to the IT client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
- Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
- Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
- Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviours.
- Knowledge of GDPR and good knowledge of patient data is highly desirable.
Qualifications & Experience:
- Experience in a hospital or clinic setting preferred
- Experience Supporting Patient Administration Systems, Electronic Medical Record System, Laboratory systems, Radiology/PACS systems, Oncology system (ARIA)
- Experience with HL7, FHIR, API integration technologies
- Healthcare Information Technology experience
- Seven years of total related experience, including three years in a senior or lead role, OR equivalent combination of education/experience.
- Degree or certification in information technology, software life cycle management, or significant training in the support and maintenance of enterprise level applications.
- 5 years’ experience implementing, supporting, and/or training on one or more of the following enterprise level applications: Electronic Medical Records, Patient Administration
- Off-hours support may be required. The frequency varies based upon business needs
- Full clean driver’s license
Equal Opportunity Statement and Benefits
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