KEY REQUIREMENTS:

To succeed in this role, you will need as a minimum:

• Excellent communication and interpersonal skills are required to effectively advise and support Lead
• Strong technical knowledge and experience in ICT systems and software applications.

• Excellent problem-solving skills and the ability to communicate technical issues to non-technical audiences.Previously led or mentored junior members of the team

ABOUT US:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:
A Great Place to Live, Healthier, Happier Lives, and Green and Growing.
We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

IMPORTANT INFORMATION:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.
While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

ROLE OVERVIEW:

Working within the Council’s ICT Service, you will join a skilled software and applications team. You will be responsible for the delivery, support, and continuous improvement of software applications and systems that meet the Council’s strategic objectives. This role demands strong technical skills, collaborative abilities, and a commitment to service excellence, following ITIL and Prince2 methodologies.

KEY RESPONSIBILITIES:

• Deliver and upgrade software applications and system solutions, ensuring they align with the Council’s needs and ICT’s architectural constraints.
• Knowledge of technologies such as Azure AVD, SCCM, InTune, Powershell
• Ensure the delivery of ICT services in line with agreed SLAs, contributing to service design and continuous improvement.
• Act as a key member of resolver groups and technical resource teams for service operations and change projects.
• Provide face-to-face and remote technical support and document processes in the knowledge base.
• Support the Principal Applications Team Lead in delivering new functionality and upgrades to existing solutions.

To succeed in this role, you will need as a minimum:

• Excellent communication and interpersonal skills are required to effectively advise and support Lead
• Strong technical knowledge and experience in ICT systems and software applications.
• Excellent problem-solving skills and the ability to communicate technical issues to non-technical audiences.Previously led or mentored junior members of the tea