The position of Senior Systems Engineer plays a critical role in providing expert technology support, troubleshooting system and network issues, and deploying cloud and on-prem virtualized infrastructure.

QUALIFICATIONS:

• Bachelor’s degree in an IT related field or equivalent work experience preferred
• 5+ years of experience in troubleshooting, supporting, designing, and building Microsoft Windows domain environments; 10+ years’ experience preferred
• Healthcare industry experience and knowledge helpful
• Strong windows domain experience (Server 2016+) such as group policy and user administration
• Senior level knowledge of on-premise virtualization solutions (Vmware, Hyper-V, Azure Stack HCI, Nutanix)
• Email server administration (M365, Exchange) Office 365 or MCSE certification preferred
• Advanced proficiency in cloud environment architecture (Azure, AWS); enterprise storage solutions (Dell Isilon, HPE Nimble Storage); and networking concepts and technologies, including TCP/IP, DNS, DHCP and VLANs
• Proven ability to design, implement, and troubleshoot complex IT systems and infrastructure
• Experience implementing Windows, Active Directory and Exchange, Networking, IP Addressing, virtualization and storage at an enterprise level
• Excellent communication and service delivery skills, with the ability to articulate technical concepts to non-technical stakeholders
• Strong analytical and problem-solving skills, with a detail-oriented approach
• Ability to work independently and collaboratively in a fast-paced environment
• Industry certifications such as VMware Certified Professional (VCP), Cloud Architect Certifications, MCSE or equivalent

• Provide on-site and remote assistance in resolving technology support issues; including providing after-hours support in an on-call rotation
• Support technology implementations/upgrades
• Pan and implement new project implementations
• Act as a customer technology expert and collaborate with cross-functional teams to design and implement IT solutions that align with customer objectives
• Troubleshoot system and network issues, identifying root causes and implementing effective solutions
• Design, deploy, and manage cloud and on-prem virtualized infrastructure
• Act as a point of escalation for junior members of the IT team
• Develop and maintain documentation related to system configurations, processes, and procedures
• Stay up-to-date with emerging technologies and industry trends, making recommendations for continuous improvement