Senior Systems Engineer (Level 3) at Parachute Technology

San Ramon, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

125000.0

Posted On

18 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Azure AD, Active Directory, Windows Server, VMware, Hyper-V, Cisco Secure Firewall, Meraki Networking, PowerShell, PC and Mac troubleshooting, Google Suite, Exchange Online, Mobile Device Management, SCCM, Technical documentation, Customer service

Industry

IT Services and IT Consulting

Description

Description COMPANY Parachute is a Managed IT Service Provider. We have a friendly and supportive work environment, with a hands-on leadership team. Our client base is comprised of a wide variety of businesses, professional service firms, and non-profit organizations located in San Francisco, the East Bay, along the Peninsula, the South Bay, and throughout the Sacramento Valley with many with national and international remote offices. POSITION In this position we are looking to add a highly experienced individual to adhere to a level of technical expertise and customer service professionalism. The Service Desk (also known as Help Desk) team is located in both US and Philippines and is an important and essential part of our company. Day-to-Day activities include working on escalations, server work, coordinate mini projects for customers, and supporting the team as needed. This is a fantastic career opportunity for a proactive, highly motivated individual who wants to utilize his or her current tech skills and leadership knowledge. Occasional local client visits may be required. The ideal candidate will have solid tech skills, with the ability to quickly and efficiently triage issues. Responsibilities include, but are not limited to: Handle Escalation Tickets. Review Quality of Tickets. Act as a Mentor Assist with “mini-projects” assigned by the Director of Professional Services Troubleshooting PC and Mac issues via remote login or occasional onsite visits Updating client IT documentation and tickets Contacting vendors on behalf of clients Act as subject expert for malware and virus issues Maintain and troubleshoot Microsoft 365 environment as senior resource Troubleshooting Azure environments, including servers, workstations, and AAD Requirements Required Technical Skills: Ability to easily troubleshoot and resolve PC and Mac-related hardware, software, operating system, email, printing, and network issues Strong familiarity with both Mac OS and Windows Strong familiarity with Windows server services and differences between on premise and cloud environments Strong familiarity with networked printers and print servers Expert with Microsoft Office 365 and on-premise mail connectors Expert with Google Suite Email Expert understanding of mail flow in Exchange Online, Google mail, and third party email filtering solutions, with an ability to troubleshoot mail delivery issues. Expert with Microsoft Word, Excel, Powerpoint, and Sharepoint (Desktop & Online) Expert with Active Directory, Azure AD, and Azure AD Connect Expert with Single Sign-On Technologies Highly experienced with Meraki Networking Highly experienced with Cisco Secure Firewall and Cisco FTD Highly experienced with VMware and Microsoft Hyper-V Highly experienced with Cisco Catalyst Access points and wireless controllers. Highly experienced with Mobile Device Management and Microsoft SCCM iPhone/Android setup, configuration, and sync-issue resolution Virus/malware removal and prevention Familiarity with an IT service ticketing system and creating IT documentation Troubleshooting and investigating email compromises within Microsoft 365 environments PowerShell/Azure PowerShell scripting a major plus Required Personal Skills: Excellent verbal and written communication skills The ability to work independently as well as with our team Reliable, on-time, personable, and customer-focused The ability to multi-task and work across a range of IT issues with various timelines and priorities Poise and patience during phone-based tech support and potential onsite visits Solid writing skills to document work completed and create/maintain IT documentation for clients Comfortable working with a variety of clients, other techs, and HW/SW vendors Energetic, able to switch gears quickly from job-to-job / task-to-task Desire to learn; independently and on the job Experience Minimum 10 years of experience in the IT support industry working with business environments Minimum 10 years of remote/help desk experience, ideally in a managed IT service environment Minimum 3 years of experience in a senior engineering role Experience with ConnectWise ticketing system is a major plus Certifications Required (both) M365 Certified: Admin Expert CompTIA Server+ Certifications Required (1 of below) CompTIA Net+ (or Cisco CCNA) Microsoft Certified: Azure Administrator Associate BENEFITS Quarterly compliance bonus plan Medical Dental Vision Life Insurance 401k + company matching 15 paid days off (vacation and sick) to start Paid Major holidays Paid day off for your birthday

Responsibilities

The Senior Systems Engineer will handle escalation tickets, review ticket quality, and act as a mentor to the service desk team. They will also manage mini-projects, troubleshoot complex PC/Mac and server issues, and maintain client IT documentation.