Senior Systems Engineer - M365 at Gartner

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Proofpoint, Email Security, PowerShell, DNS, SPF, DKIM, DMARC, Infrastructure Engineering, Root Cause Analysis, Technical Documentation, Governance, Compliance

Industry

Information Services

Description

About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. About the Role: We are seeking an experienced 3rd Line IT Engineer to join our Global IT team, with a specialist focus on Messaging and Collaboration solutions. The successful candidate will play a key role in the design, support, and optimization of our Microsoft 365 environment, with particular emphasis on Exchange Online, Microsoft Teams, and SharePoint Online. In addition, this role requires a strong background in email security and hygiene solutions, specifically Proofpoint, to ensure the integrity and security of our global communications. You will act as a subject matter expert, providing advanced technical support, project delivery, and proactive improvements across our collaboration platforms. This position may require occasional night shifts and is perfect for a proactive, analytical individual who can not only troubleshoot and resolve critical incidents but also contribute to the long-term strategic development of our collaboration platforms. What you will do: Provide 3rd line support for Microsoft 365 messaging and collaboration services (Exchange Online, Teams, SharePoint Online, OneDrive). Administer, configure, and troubleshoot Proofpoint Email Security & Compliance solutions (Email Hygiene, EFD, SER etc.). Act as a subject matter expert for complex incidents, root cause analysis, and problem resolution. Design, implement, and maintain improvements to messaging and collaboration solutions, ensuring scalability, security, and performance. Collaborate with IT security teams to enforce policies, compliance, and governance for email and collaboration systems. Support migrations, integrations, and upgrades within the Microsoft 365 and Proofpoint environments. Work closely with the Service Desk (1st & 2nd line) to provide guidance, knowledge transfer, and escalation support. Contribute to global IT projects, including deployment of new collaboration tools, tenant configurations, and automation initiatives. Create and maintain technical documentation, knowledge base articles, and runbooks. Stay current with Microsoft 365, and industry best practices, recommending improvements to enhance services. What you will need : Must Have Skills: 4-6 years proven experience in a 3rd line IT support / infrastructure engineer role in a global or enterprise environment. Deep expertise in Microsoft 365 collaboration tools, including: Exchange Online (hybrid knowledge desirable) Microsoft Teams (policies, governance, integrations) SharePoint Online & OneDrive administration In depth knowledge about compliance, retention, and data governance within Microsoft 365. Strong hands-on experience with Proofpoint Email Hygiene solutions, including policy creation, troubleshooting, and advanced administration. Good understanding of email flow, DNS records (SPF, DKIM, DMARC), and general messaging security practices. Knowledge of PowerShell scripting for Microsoft 365 administration and automation. Strong troubleshooting and analytical skills, able to manage complex issues independently. Excellent communication skills, with the ability to support both technical and non-technical stakeholders in an international environment. Nice to Have Skills Experience with Exchange Hybrid environments and mail migrations. Knowledge of Microsoft Entra ID / Azure AD and identity management. Exposure to wider security solutions (MFA, Conditional Access, SIEM). Familiarity with ITIL processes and working in a structured service delivery model. Knowledge of AI tools, specifically Microsoft Copilot Previous experience in an international company with distributed teams. Relevant Microsoft certifications (e.g., MS-700, MS-203 or MS-102) highly desirable. Proofpoint certifications advantageous. ITIL Foundation certification preferred. Who you are: Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required Excellent communication and prioritization skills. Able to work independently or within a team proactively in a fast-paced demanding environment. Owns success – Takes responsibility for the successful delivery of the solutions. Strong desire to improve upon their skills in tools and technologies. Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles. #LI-SS9 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:109206 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. About 14,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Responsibilities

The role involves providing 3rd line support for Microsoft 365 messaging and collaboration services while administering and configuring Proofpoint email security solutions. You will also act as a subject matter expert for complex incidents and contribute to the strategic development and automation of global collaboration platforms.