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Senior Systems Engineer at MSM Technology, LLC

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Problem Solving, Customer Service, Data Reporting, Security Compliance, Vulnerability Assessment, Security Log Review, System Administration, Software Development Programs, Jira

Industry

IT Services and IT Consulting

Description

Description Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation, and closure Recommend procedure modifications or improvements Ability to investigate and research issues thoroughly with minimal guidance Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs Requirements Available to provide Help Desk support from 6am – 2pm EST Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs. Two (2) or more years of experience with help desk operations. Preferred skills: AWS Certified Solutions Architect – Associate Security+ One (1) or more years of experience with Jira.

Responsibilities

The role involves providing first-level contact support to customers, resolving issues, escalating unresolved queries, and ensuring proper documentation and closure of all reported problems. Responsibilities also include following up with customers and recommending procedural improvements.