Senior Systems Officer at DCCEEW NSW

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

148283.0

Posted On

18 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human-Centred Design, Service Design, Stakeholder Management, Problem Solving, Process Mapping, Governance, Project Delivery, Written Communication, Verbal Communication, Collaboration, Knowledge Management, Customer Centricity

Industry

Government Administration

Description

Together we shape thriving communities, public spaces, places and economies. * As part of establishing the Development Coordination Authority (DCA), we invite at grade PO2 Planning Officer (Professional) Level 2, ongoing employees, or temporary employees who have been comparatively assessed as Planning Officer (Professional) Level 2 to submit an expression of interest * Shape end-to-end planning services that impact New South Wales communities * Ongoing full-time opportunity * Office location based in Parramatta with flexible working supported * Planning Officer (Professional) Level 2, salary ranges from $138,539 to $148,283 + super The Development Coordination Authority (DCA) has been established as part of the Department of Planning, Housing and Infrastructure as the authoritative NSW Government source of technical input across the planning system. The Authority brings together a deep, multi-disciplinary capability inside the planning department — specialists in natural hazards, environment, heritage, water, transport and other disciplines — and delivers it to decision makers to help shape development outcomes across NSW. Joining the DCA presents a unique opportunity to help build and embed a new model for delivering technical input into the planning system, working alongside DCA's specialists to provide coordinated expert advice and decisions that shape housing, infrastructure and sustainable communities across the State. The role In this role, you’ll make it easier for DCA customers and stakeholders to navigate our services by mapping journeys, fixing pain points and turning what you learn into practical, accessible guidance. You’ll use service data, feedback and human-centred design to shape clear end-to-end processes and knowledge assets that support consistent, high-quality outcomes. You’ll work across service areas to keep information current as policies, procedures and technical requirements change, and to integrate people, process and technology in a resource-constrained environment. You’ll set up strong governance (version control, approval and review cycles) so knowledge repositories, templates and service artefacts stay accurate, compliant and ready to use—helping position DCA as a centre of excellence in planning assessment and technical advisory services. For more information read the full Role Description:Download File [https://static.pageuppeople.com/static/people/icons/icon_file_small.gif] Senior Systems Officer [https://secure.dc2.pageuppeople.com/apply/TransferRichTextFile.ashx?sData=UFUtVjMtIxAHQmV32QNnsTTQbd-3gleMck1XUG5Lu6FMEG0RQ0OjyKBRHoPI6-fFghLOk4KZf_apMU2XXbH7WuSi33X7gTfdyABE1WZUiX29mtESV9ORE_Yw5F2S3nuZZBLiQQjxCvtyildfq7qiHvglRZLJYQ%7e%7e] What you will bring to the role * Significant experience designing and implementing end-to-end services with a focus on customer-centricity, quality and efficiency. * Experience applying human-centred design principles to service processes, systems and tools. * Experiencing delivering service related programs and/or projects. * Excellent verbal and written communication skills to convey ideas clearly * Strong problem‑solving abilities to navigate complex and changing environments * Capable of driving outcomes while effectively involving stakeholders throughout the process * Strong teamwork and collaboration skills to achieve shared objectives What is an essential requirement: * Degree qualification in a related relevant discipline. Eligibility –Eligible employees are required to be at-grade or at an equivalent level; and either ongoing public service employees or fixed term employees who have been comparatively assessed at-grade. About us The Department of Planning, Housing and Infrastructure [https://www.nsw.gov.au/departments-and-agencies/department-of-planning-housing-and-infrastructure] (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. Join us If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close at 11:55pm Sunday 24 May 2026. Should you require further information about the role please contact André Szczepanski, Director, Agency Systems and Performance, andre.szczepanski@planning.nsw.gov.au [andre.szczepanski@planning.nsw.gov.au] To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here [https://knowledgeportal.pageuppeople.com/hc/en-gb/articles/49187061076249-Applicants-Enabling-two-factor-authentication-2FA]. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1. A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments [https://iworkfor.nsw.gov.au/adjustments-for-individual-needs] that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au [talent.acquisition@dpie.nsw.gov.au] or (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'. Check out our Aboriginal applicants guide [https://www.nsw.gov.au/sites/default/files/2024-05/dphi-working-with-us-guide-for-aboriginal-applicants.pdf] to assist with applying for the role or contact our Aboriginal Career pathways [https://nswdpie.tfaforms.net/1025] team for a yarn.

Responsibilities

The role focuses on mapping customer journeys and applying human-centred design to improve end-to-end planning services. It involves establishing strong governance for knowledge repositories and integrating people, processes, and technology to support high-quality planning outcomes.