SENIOR SYSTEMS TECHNICIAN at GTRC

Suttons Bay Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

21.5

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Resolution, Systems Administration Support, Operating Systems Maintenance, Hardware Equipment Knowledge, Level 2 Technician Support, Application Specialist, Software Updates, On-Call Support, Work Order Management, Software License Tracking, Security Access Management, Custom Reporting, Software Flowchart Documentation, Vendor Liaison, Customer Service, Communication

Industry

Gambling Facilities and Casinos

Description

JOIN A WINNING TEAM! Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork. As part of our team, full and part time employees will enjoy the following benefits and perks: * One FREE meal per shift * 401K with match (after 1 year) plus weekly contributions * Weekly Pay Days and Daily Pay Available * Paid Time Off (PTO), Paid Holidays & Jury Pay * Voluntary Vision * Voluntary AFLAC Plans Available * Gas Discounts at our Markets * Cannabis Store Discounts * Giftshop and Food Discounts * Employee appreciation events and prizes In addition, full time employees are eligible for the following: * Competitive Medical, Dental, Prescription Plans * Paid Bereavement * Life Insurance Coverage * Voluntary Short and Long Term Disability Coverage * Voluntary AFLAC Plans Available Seasonal employees contact the Benefits Department for eligible benefits and perks!! We look forward to having you join our team and being a part of our mission. JOB SUMMARY The Sr. Systems Technician is responsible for front line support to all end users within tribal government and/or EDC businesses. Responsible for problem resolution and closing out respective work orders, with a focus on the business systems issues. Works with the Systems Administrator and other IT Technicians during problem resolution. ESSENTIAL JOB FUNCTIONS * Maintains thorough knowledge of all computer operating systems, hardware equipment and technical infrastructure with the primary focus on the business systems and related software. * Provide Level 2 Technician support as the program specialist for government and business applications. * Maintains periodic updates on operating systems, applications and anti-virus software. * Provide periodic on-call support. * Perform diagnosis and resolution. * Update and close out all assigned work orders. * Assist in the maintenance, distribution and tracking of all software licenses and upgrades. * Assist in the implementation, documentation and maintenance of software passwords and work with appropriate department as backup for security access. * Run periodic checks on the business systems. * Assist Systems Administrator with custom reporting needs. * Document software operational flowcharts. * Liaison with contractors and vendors concerning business systems and related software. * Review new business systems strategies with the Systems Administrator. * Any other duties as assigned by the Systems Administrator, IT Manager, or Corporate Director of IT. OTHER NECESSARY SKILLS AND ABILITIES Must possess excellent customer service skills and the ability to communicate both verbally, and in written form. Ability to interact well with the existing management team by being a good listener, a team builder and an articulate advocate of the GTB/GTRC IT visions. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. MINIMUM JOB QUALIFICATIONS Education & Experience Required High School Diploma, GED or equivalent experience. Associates Degree in Information Technology or related study or 2 years’ experience in the IT industry. Education & Experience Preferred Some understanding of SQL or other database solution. Thorough understanding of Microsoft Office products. Knowledge of TCP/IP, DCHP, DNS, and static IP addressing. Knowledge of Microsoft Operating Systems, Windows Server, and Exchange Server. Knowledge of network printing. Knowledge of Operating System and Application Package Deployment software, such as Microsoft System Center Configuration Manager. Certification/Licenses Required Obtain Gaming License upon hire. Valid state issued Driver’s License and be insurable by the company’s insurance carrier. Skills Required Customer service skills, including de-escalating tense situations, fielding complaints/compliments and solving end user issues to their satisfaction. Exhibit patience and empathy while troubleshooting with end users over the phone and in person. Communicate verbally and in written form and possess active listening skills. Abilities Required Work and manage a team at multiple locations, often needing to drive to multiple locations. Work and manage a team in multiple environments, including in the office, out in the field, on the roadside, etc. Work productively under strict time restraints with variable deadlines. Must be physically able to operate a variety of job-related machines and/or office equipment. Physical demand requirements are at levels of those for sedentary or office environment work. Must be able to work flexible hours including nights, weekends, holidays and/or days off and variable shifts Additional Job Requirements Must be 18 years old. Must be able to pass a background investigation and a drug and alcohol screen as a condition of employment. Must successfully pass a job interview. SUPERVISORY RESPONSIBILITIES N/A EQUIPMENT TO BE USED Multi-line telephone, computer, printer, copier, and fax. TYPICAL PHYSICAL DEMANDS Must be physically able to operate a variety of job-related machines and/or office equipment. Must be able to move or carry job-related objects or materials exceeding 50 lbs. TYPICAL MENTAL DEMANDS Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines. WORKING CONDITIONS Must be able and willing to work in a crowded, loud smoking environment. Must be able to handle being under constant surveillance. May be required to work in small, enclosed spaces. Must practice all safety policies, procedures and standards as set by OSHA. Some travel may be required for the needs of the business or for further training regarding the department or the business. Use of personal vehicle will be required for job and employee must be insurable by the company. COMMENTS Native American Preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources. first shift

Responsibilities

The Senior Systems Technician provides front-line support to all end users within tribal government and/or EDC businesses, focusing on resolving business systems issues and closing corresponding work orders. This role involves maintaining knowledge of operating systems, hardware, and infrastructure, acting as a Level 2 specialist for government and business applications.