WHO ARE WE?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

• Drive troubleshooting of network infrastructure and services, respond to alerts, create solutions, and provide customer support.
• Resolve tasks that require critical thinking and follow documented actions or instructions to complete the work.
• Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.
• Provide input to develop and/or redesign solutions while consulting with application areas and business units to provide technology recommendations and solutions to support business needs.
• Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
• Determine and resolve of technological problems.
• Identify and tackle infrastructure root causes using the Root Cause Analysis (RCA) process.
• Remediate and improve resiliency of faulting systems.
• Improve troubleshooting documentation with the Incident Response Team.
• Provide input to develop and/or redesign solutions with partnership from application and engineering teams.
• Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
• Multitasks according to business priorities and production availability requirements.
• Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with the process.
• Perform other duties as assigned.