Senior Tech Specialist at Rocky Mountain ATV

Payson, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Powersports Experience, Mechanical Experience, Suspension Rebuild, Engine Rebuild, Electrical Work, Customer Service, Problem Solving, Analytical Skills, Interpersonal Abilities, Organization, Multitasking, Typing Proficiency, Computer Based Research, Leadership, Work Ethic, Punctuality

Industry

Motor Vehicle Manufacturing

Description

Description Rocky Mountain ATV/MC has an exciting opportunity for a Senior Tech Specialist to join our Brands department. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration. There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of motorsports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY. As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including: Employee Stock Ownership Program (ESOP) Competitive compensation with regular bonuses Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees Delicious onsite cafeterias with subsidized meals Excellent Medical, Dental, Vision, and Voluntary Life insurance plans 401K with company match PTO and holiday pay Wellness programs and subsidized local gym membership Motorsport and wellness race/participation reimbursements Generous employee discount on thousands of products Career advancement, professional development, and opportunities to grow Job Summary: The Senior Tech will work directly with customers who have submitted product reviews or have sent in emails to the Tech group. In this position the Senior Tech will work closely with product developers, model apps, and suppliers to solve product and listing errors as well as build experience. This role will work closely with Mid-level and Junior Techs to accomplish research on products, model listings. They will also work in a mentoring role to the Mid-level Techs. The Senior Tech will oversee any test fitment projects that need done. What you will do in this role: Product Reviews- Work with customers directly that submitted product reviews to gain information about their experience with our products Tech Emails- Work with customers directly, with all issues that are brought to us. Mentor the Mid-level Techs to help them build experience and knowledge as they work on emails Sort simple email cases into a folder for Junior Techs to accomplish Communication- Work with Mid-Level Techs closely and will be over all communication with parts suppliers, engineers, product developers and model apps employees Project Management- Organize Junior Tech product inspections and projects Website Q&A- Provide professional answers to Questions asked on our site Other tasks may be assigned How you will thrive in this role: 5+ years of powersports experience 5+ years of in-depth mechanical experience (suspension/ engine rebuild, electrical work) 80% or higher score on Senior Tech Test 1+ years of customer service experience Outstanding problem solving and analytical skills and a willingness to learn Excellent interpersonal abilities and enjoy working with people Able to stay organized while multitasking Proficient with Typing and Computer based research Good leadership skills and a desire to help those around them Must be punctual and possess a strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability Must be able to work scheduled hours Physical Requirements: Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas in a safe manner and behavior. Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls. Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl. Employee will need to be able to read, write, and understand basics of the English language. Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable. Equality: Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.

Responsibilities

The Senior Tech will directly engage with customers regarding product reviews and technical emails, while collaborating with developers and suppliers to resolve product and listing errors. This role also involves mentoring Mid-level and Junior Techs on research tasks and overseeing test fitment projects.